All IPC-related communications with people, and/or their representatives where appropriate, are documented in the person’s care record and used to inform their plan of care.
Staff are provided with clear, timely and responsive information and guidance on IPC to enable them to provide safe and effective care.
Staff communicate with IPC and Health Protection Teams (HPT) as appropriate, including:
- when information and specialist advice for people receiving care is required
- when there is a known or suspected outbreak or incident, and
- throughout the outbreak management process.
Staff communicate and work collaboratively within, and between, health and social care settings in line with relevant governance arrangements and with consent, where applicable, to:
- support continuity of care, and
- minimise harm associated with infection, including when people are transferred between services.
People who are at risk of developing an infection, and/or their representatives where appropriate, are provided with high quality and timely communication and information in a format that is right for them. This supports people to:
- understand the impact, consequences and risks of having an infection
- implement IPC precautions, where appropriate
- understand what actions they can take to minimise the risk of developing an infection
- understand what action the organisation is taking to minimise infection risks, and
- make informed decisions and ask questions about their care.
People that have developed an infection, and/or their representatives where appropriate, are:
- promptly notified of their infection in a timely manner
- provided with information, in a format that is right for them, and provided with support on IPC-related care issues and procedures
- informed about any impact their infection may have on their care
- given accessible and relevant information about minimising the infection risk to others, and
- provided with opportunities to ask questions about their care.
Where there is an IPC-related adverse event, the person, and/or their representatives where appropriate, are informed about this in line with organisational Duty of Candour
There is continuous quality improvement of all IPC-related communication systems and processes. This includes:
- monitoring the effectiveness of communications, and
- evaluating and using feedback from people receiving care and/or their representative.