Solihull Register Office - Customer Satisfaction Survey

Solihull Register Office has a long standing reputation of providing excellent customer service and as part of our on-going commitment to the improvement of that service; we are keen to seek the views of our customers.  Please take a few minutes to fill out this brief survey.

Thank you for your assistance.

Data protection Information:

The information collected in this survey will be used by Solihull Registration Services 0121-704-8002 for the purposes of understanding customer expectations. We will share the results of the survey with users of the Solihull Website, The General Register Office and Registration Services for the purposes of information.

Information is stored in servers in the UK by a company called SmartSurvey who are fully GDPR compliant.

1. 1. What was the reason for your contact or visit to the Registration Service?


2. 2. How did you contact us?


3. 3. How Satisfied were you with the following?

Very SatisfiedFairly satisfiedNeutralFairly dissatisfiedVery dissatisfiedN/A
Appointment availability
Opening hours
Access to office
Efficiency of staff
Politeness of staff
Explanation of any legal requirements

4. 4. Overall how would you rate our service?


5. 5. We always welcome feedback, so if you have any comments or suggestion for improvement regarding our service, please use the box below.


6. 6. Your Post code (optional)