The 2022 ANZ Contact Centre Decision-Makers' Guide (AUS survey)

1. About this survey

The 2022 ANZ Contact Centre Decision-Makers' Guide

This survey is designed to be taken by contact centre management and CX leaders in Australian organisations. It will be used to create "The 2022 Australian and New Zealand Contact Centre Decision-Makers' Guide". 

The deadline for survey submissions is Friday 10th June 2022.

All data remain entirely confidential to ContactBabel at all times, will be reported only in aggregated form and used only for the purposes of this research report. 

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Surveys are automatically saved after each page, so if you run into difficulties, please email Steve Morrell ( and you'll be sent a link to continue. 

1. Do you have one or more Australian contact centres? *