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1. The 2020 Customer Experience Decision-Makers' Guides

 
The 2020 Customer Experience Decision-Makers' Guides are in-depth studies of the customer experience performance, programs and activities being carried out in US and UK organizations. 

In addition to this survey, results from extensive surveys of the US and UK public will show how customers view businesses' CX efforts, and what they value the most. 

There are separate reports for the UK and US. 

All data and responses remain entirely confidential at all times. 
 

1. Are you completing this survey on behalf of a US or UK organization?