Survey: Torbay & South Devon B and B's / Hotels
1.
Thank you for participating in Torbay Hospitality Research!
Thanks for participating in our survey. This monthly survey is designed to give a voice to the Torbay Hospitality Community - B and B's, hotels, restaurants, pubs, bars, attractions and more. We will gather your data anonymously, analyse the information for insights, and attract press to the issues that matter to you the most. When a need is identified, we will offer events and training to support the hospitality community. Because when you do well, we all do well. Thank you!
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1.
My top challenge as a B and B / Hotel owner (apart from Covid) is:
*
Guest satisfaction
Occupancy rates / demand
Hiring and retaining staff
Securing finance when I need it
Keeping up to date with regulations
Other (please specify):
This question requires an answer
2.
What channel are you using to find quality staff post-Brexit?
*
Newspaper advertising
Website / online
Recruitment agency
Staff referral scheme
College / University placements
Other (please specify):
This question requires an answer
3.
What was your biggest problem during the Covid pandemic?
*
Staffing
Occupancy
Pricing
Demand fluctuations
Stop-start regulations
Covid rules (social distancing, track and trace, masks)
Other (please specify):
This question requires an answer
4.
How do you feel about the new, large hotel chains coming into the area (eg Fragrance Group, Hilton)?
*
Optimistic / hopeful
Anxious / nervous
Stressed
Don't care / doesn't matter
Other (please specify):
This question requires an answer
5.
How are you feeling about the future of your business living "with Covid"?
*
Optimistic / hopeful
Anxious / nervous
Don't care / doesn't matter
Stressed
Other (please specify):
This question requires an answer
6.
In the next two years, I want to:
*
Keep the same level of service as 2021
Keep the size of my business the same, but make some improvements
Expand my business
Reduce my business
Sell my business
Other (please specify):
This question requires an answer
7.
The biggest opportunity that you want to capitalise on in the next 12 months, is:
*
More investments, funding and grants
Staycations in the UK
Returning to "normality"
Events and promotions in Torbay (eg Air Show)
Increase in tourism from abroad
Other (please specify):
This question requires an answer
8.
How do you plan to invest in your business during the winter months?
*
Add services
Add amenities
New or refreshed website
Refurbishment
Marketing or promotional campaign
Rebranding
Other (please specify):
This question requires an answer
9.
When it comes to attracting new customers, which things are you good at doing on your own, and on which do you require assistance?
*
I can do this by myself
I need help doing this
I hire someone to do this for me
I don't do this at all
Other
Buildings or maintaining my website
Buildings or maintaining my website I can do this by myself
Buildings or maintaining my website I need help doing this
Buildings or maintaining my website I hire someone to do this for me
Buildings or maintaining my website I don't do this at all
Buildings or maintaining my website Other
Social media
Social media I can do this by myself
Social media I need help doing this
Social media I hire someone to do this for me
Social media I don't do this at all
Social media Other
Getting found on Google / SEO
Getting found on Google / SEO I can do this by myself
Getting found on Google / SEO I need help doing this
Getting found on Google / SEO I hire someone to do this for me
Getting found on Google / SEO I don't do this at all
Getting found on Google / SEO Other
Video marketing
Video marketing I can do this by myself
Video marketing I need help doing this
Video marketing I hire someone to do this for me
Video marketing I don't do this at all
Video marketing Other
Press
Press I can do this by myself
Press I need help doing this
Press I hire someone to do this for me
Press I don't do this at all
Press Other
Advertising
Advertising I can do this by myself
Advertising I need help doing this
Advertising I hire someone to do this for me
Advertising I don't do this at all
Advertising Other
Branding and Design (leaflets, menus)
Branding and Design (leaflets, menus) I can do this by myself
Branding and Design (leaflets, menus) I need help doing this
Branding and Design (leaflets, menus) I hire someone to do this for me
Branding and Design (leaflets, menus) I don't do this at all
Branding and Design (leaflets, menus) Other
Email marketing
Email marketing I can do this by myself
Email marketing I need help doing this
Email marketing I hire someone to do this for me
Email marketing I don't do this at all
Email marketing Other
This question requires an answer
10.
Tell us about your business (for analysing the data)
How many rooms do you have?
*
This question requires an answer
11.
What are your seasonal occupancy rates?
*
30%
40%
50%
60%
70%
80%
90%
100%
Other
Summer
Summer 30%
Summer 40%
Summer 50%
Summer 60%
Summer 70%
Summer 80%
Summer 90%
Summer 100%
Summer Other
Autumn
Autumn 30%
Autumn 40%
Autumn 50%
Autumn 60%
Autumn 70%
Autumn 80%
Autumn 90%
Autumn 100%
Autumn Other
Winter
Winter 30%
Winter 40%
Winter 50%
Winter 60%
Winter 70%
Winter 80%
Winter 90%
Winter 100%
Winter Other
Spring
Spring 30%
Spring 40%
Spring 50%
Spring 60%
Spring 70%
Spring 80%
Spring 90%
Spring 100%
Spring Other
Comments:
This question requires an answer
12.
Where is your primary property located?
*
Torquay
Paignton
Brixham
Newton Abbot
Dartmouth
Teignmouth
Other Devon
Other South Hams
Other (please specify):
This question requires an answer
13.
What amenities do you offer? (select all that apply)
*
Parking
Bar or Lounge
In-room fridge
Fitness Centre
Pool
Transportation to local attractions
Other (please specify):
Tell us more!
Please enter your email, for example owner@seaviewbnb.co.uk
14.
To receive your free report of the results of this survey, enter your email address here:
15.
We are looking for your opinions on the topics affecting Torbay B and Bs / Hotels. We can contact you by phone for an in-depth interview, which could attract press attention and showcase your business to the community. If you are interested in participating in a telephone interview, please provide your details below (optional):
Name:
Job Title:
Email:
Mobile telephone number:
Best time to ring you:
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