MCA Disabled Passenger Survey

Maritime Passenger Rights EU1177/2010
Survey of Assistance to Disabled Passengers and Persons of Reduced Mobility

The purpose of this Maritime & Coastguard Agency (MCA) survey is to find out, from disabled passengers and those of reduced mobility, their experience of transport using ships and how effective the provision of assistance has been when using ferries or cruise ships, as required by regulation EU1177/2010.

The answers provided will allow us to monitor how well port terminal and vessel operators are complying with their obligations and how satisfied passengers are with the assistance being provided. There is an optional free text box at the end of the survey where you can enter comments concerning your experience.

You are also invited to leave your name and contact details. This is purely voluntary, but if you do it will allow someone from the MCA to contact you if it is felt that further detail would be useful concerning any comments you may have made. Any personal information supplied will be handled in confidence, in accordance with GDPR and will not be disclosed to third parties.

Thank you for taking part in this survey.