Scottish Health Council would like your views on NHS Lanarkshire’s consultation process for the Replacement/ Refurbishment of Monklands


Evaluation Form
NHS Lanarkshire is progressing plans for the Replacement/ Refurbishment of University Hospital Monklands.
Who we are
This survey is by the Scottish Health Council. We are part of Healthcare Improvement Scotland, which sits within NHS Scotland and helps health and social care services to improve. You can find out more about our work at  www.scottishhealthcouncil.org.
Why we are collecting information
Part of our public task is to capture people’s views on how they feel they have been consulted on proposed service changes. We are independent from NHS Boards and with your input we can quality assure NHS Lanarkshire’s consultation process against national guidance. You do not need to take part in the survey, but doing so will help us to understand if people feel they have had enough information and the opportunity to contribute to the process. We will share an anonymised report of the feedback we receive with NHS Lanarkshire to help inform their decision-making. We also collect contact details of people who wish to receive news about our work.

We use SmartSurvey to host our online surveys and to collate responses to paper-based surveys. Survey data is held on servers based in the UK and Ireland and is not transferred to any other countries. SmartSurvey is a data processor for the Scottish Health Council and only processes personal information in line with our instructions. For more information, please see  www.smartsurvey.co.uk/privacy-policy.
What information we collect
We are looking for information on your views and experiences of being involved in NHS Lanarkshire’s consultation process for the replacement/ refurbishment of University Hospital Monklands. The survey has a final section asking if you would like to receive news about our work. If you consent to this, you will also need to provide your name and contact details. When the survey is complete, all responses are downloaded from SmartSurvey and this identifiable personal information is extracted from the survey responses and stored on a separate database.
How we handle information
Your anonymous survey response will be put together with those from other survey participants. We do not focus on individual responses or use any of the information you give for non-survey purposes. We may take some comments and include them in our report. If you have consented to us sending you information we will keep your personal data secure and just as long as needed. You can unsubscribe at any time. We only share personal data when lawful.
Your rights
You have a number of personal data rights, including to request a copy of your information. For more information on how we handle personal data, and how to contact the UK Information Commissioner if you wish to complain about how we handle your personal data, please see our online privacy notice at: www.scottishhealthcouncil.org/privacy.aspx.

If you have any questions regarding this questionnaire, or require it in a different format, please contact: Louise Wheeler, Service Change Advisor, by telephone on 0141 429 7545 or by email on louise.wheeler@scottishhealthcouncil.org
Please respond to this survey as soon as possible and no later than Monday 15th October 2018.

By submitting this survey to Scottish Health Council, you agree Scottish Health Council may use the data you have supplied for the purposes stated and hold this data for the duration of this research. *