Using interpreters

Welcome!  This survey is  available in other languages, large print, paper copy. To request these or if you would like help filling it in or to tell us your experience in person, please get in touch. You can call Healthwatch Oxfordshire on 01865 520520 or email us at

Have you or your family ever used an interpreter for health and care appointments and treatment? We want to hear from you about what it's like using interpreters in Oxfordshire-what has worked well, and what could be better? You can give your own views, or help give views of family members or friends, or represent someone you support in your work. 

Who are Healthwatch Oxfordshire?
Healthwatch Oxfordshire is an independent charity for people who use health and social care services. We find out what matters to local people and make sure their views are heard by the people who make decisions about those services.

What do we want to know and why?
What you tell us about using interpreters will help improve services people receive.

This survey is anonymous - you do not have to say who you are and we will not identify you.


1. Your consent: This survey is anonymous. This means you don't have to say who you are, and you cannot be identified. Healthwatch Oxfordshire do make use of people's comments in reports or on our website- we try and make a difference by representing your views. We need to know if you are happy for your anonymous comments to be used in this way- *


2. You can fill in the survey yourself, or help someone else give their views
Tell us whose views you are representing in the survey:


3. Which NHS health or social care or support service have you used an interpreter for in the last two years? (Please tick all that apply)


4. What interpretation support did you need?


5. Were you offered an interpreter for your appointment?


6. How did you know you can have an interpreter for your NHS health or care appointment? (Please tick all that apply)


7. When were you offered an interpreter?


8. What was it like getting an interpreter for your appointment?


9. How did you receive interpretation support in your appointment? (Tick any that apply)


10. Was the way you were given interpretation support ( phone etc) your preferred choice?


11. If you did have an interpreter, what was the quality of the interpretation support you received?


12. What worked well using an interpreter?


13. What was difficult using an interpreter?


14. What suggestions can you make to improve interpretation support?


15. Is there anything else you would like to tell us about your experience of accessing and using interpretation services for health and social care?