Enterprise Survey Platform

Unify feedback and scale insights across your organisation

Bring all your feedback programmes together with enterprise-grade security, automation, and cross-team visibility.
  • No limits
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  • Custom plans
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  • 15-day trial on request
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  • GDPR, CCPA & HIPAA compliant
Trusted by 600,000+ happy customers

Do any of these challenges sound familiar?

We understand the barriers that can stop feedback teams from being consistent. But we’re here to help fix that.
  • Data silos
  • Security concerns
  • Limits and usage caps
  • Manual analysis
  • Brand inconsistency
  • Accessibility & inclusivity

Scattered data everywhere

Are you frustrated managing feedback across multiple platforms with no unified view?

  • Juggling different survey tools across departments
  • Struggling to compare data from different sources
  • Missing the big picture because insights are fragmented
See how SmartSurvey Enterprise solves this
An illustration of a user confused by multiple apps.

You can’t get IT approval

Tired of security roadblocks preventing organisation-wide feedback programmes?

  • IT blocks every survey tool you suggest
  • Worried about data breaches with sensitive feedback
  • Stuck using basic tools because enterprise options fail security reviews
See how SmartSurvey Enterprise solves this
An illustration showing a security warning.

Hitting expensive limits

Frustrated by response limits and surprise charges from your provider that stop your feedback programme from progressing?

  • Rationing surveys because of response caps
  • Getting hit with unexpected coverage fees
  • Can’t scale feedback collection when you need it most
See how SmartSurvey Enterprise solves this
An illustration showing increasing costs.

Drowning in comments

Overwhelmed by thousands of open-text responses with no time to analyse what respondents are actually saying?

  • Spending weeks manually reading through feedback
  • Missing urgent issues buried in response data
  • Can’t spot trends because analysis takes too long
See how SmartSurvey Enterprise solves this
An illustration showing an overwhelming number of comments.

Surveys aren’t on-brand

Embarrassed by generic survey links and templates that don't reflect your professional brand?

  • Sending surveys that look generic and boring
  • Can’t use branded domains or custom themes
  • Losing credibility with unprofessional survey experiences
See how SmartSurvey Enterprise solves this
An illustration showing poor branding.

Missing key voices

Worried your surveys don’t meet legal accessibility requirements or exclude important voices?

  • Concerned about WCAG 2.2 compliance violations
  • Missing feedback from users with disabilities
  • Struggling with multilingual audience requirements
See how SmartSurvey Enterprise solves this
An illustration showing a WCAG 2.2 non-compliant warning.
The Complete solution

Everything you need, one platform

Whether you’re collecting (and analysing) 1,000s of responses or managing dozens of teams, we’ve got you covered.
  • Volume
  • Branding
  • AI analysis
  • Dashboards
  • Security
  • Automation
  • Distribution
  • Collaboration

Scale without limits

Handle millions of surveys and responses with enterprise-grade infrastructure. No response limits, no hidden costs.

  • Unlimited responses
  • Unlimited surveys
  • Built to handle peak survey volumes
Book a call
Illustrations showing thousands of survey responses.

White-label branding

Complete brand customisation with custom domains, logos, and styling to match your corporate identity.

  • Custom domain hosting
  • Full brand customisation
  • Custom email settings
Book a call
Illustration showing a branded survey theme.

Instant open-text analysis that scales

Advanced sentiment analysis and auto-categorisation turns raw feedback into actionable insights instantly.

  • Sentiment analysis engine
  • Analyse 1,000s of open-text responses in seconds
  • Once activated, new responses will be automatically analysed
Book a call
Illustration showing SmartAssist AI.

Visualise your survey data at scale

Compare insights from multiple surveys and share them with the teams who need to act fast.

  • Live data shows trends and KPIs as they happen
  • Shared views keep everyone aligned
  • Executive-ready insights without manual reports
Book a call
An illustration showing data visualisation options in SmartSurvey.

Safeguard your survey data

Enterprise-grade security that gets immediate IT approval without lengthy reviews or compliance delays.

  • ISO27001 and Cyber Essentials Plus certified
  • UK-based data storage with encryption
  • SSO and SAML integration
Book a call
Illustration showing SmartSurvey security accreditations.

Connect with your tech stack

Powerful automation workflows with automated reports, RESTful APIs and webhooks for seamless integration with your tech stack.

  • 300+ integrations with CRMs, communication tools and more
  • API integrations
  • Real-time webhooks
Book a call
Illustration showing SmartSurvey integrations.

Reach every respondent, everywhere

Reach respondents through SMS, email, kiosks, and embedded surveys for maximum response rates.

  • SMS and email distribution and tracking
  • Collect responses offline
  • Website embedding
Book a call
Illustration showing survey distribution options.

Organisation-wide consistency

Share surveys, themes, templates, question libraries, insights, and permissions for consistency across your organisation.

  • Theme, question, and survey template libraries
  • Role-based access
  • Shareable branded dashboards and survey reports
Book a call
Illustration showing team collaboration features including, question,  file and theme libraries and shared address book.

A trusted and proven enterprise-grade solution

600,000+ users, 15 years of enterprise experience, zero compromises on security.
  • Enterprise architecture
  • Custom DPA & infosec
  • Webhooks & APIs
  • Native integrations
  • Access control
  • An extension of your team

Infrastructure that scales

Handle millions of survey invitations with enterprise-grade infrastructure. No response limits, no hidden costs.

  • Unlimited survey responses
  • 99.9% uptime
  • Enterprise access and security tools
Book a call
Illustration showing enterprise features.

Procurement made easy

While other platforms burden IT and procurement teams, SmartSurvey actually supports them.

  • Custom DPAs and contract terms
  • InfoSec questionnaire support
  • UK-based data storage and support
Book a call
Illustration showing custom DPA documentation.

Dev-friendly platform

While other platforms make integration a nightmare, SmartSurvey makes it seamless.

  • Real-time data flows via RESTful APIs
  • Automated system updates through webhooks
  • Complete documentation plus developer support
Book a call
Illustration showing webhook request and response.

Integrate with your surveys

Stop fighting with clunky connectors. SmartSurvey works with the tools you already use.

  • Direct CRM connections
  • Automated workflow triggers
  • Custom integration development
Book a call
Illustration showing many SmartSurvey native integrations.

User management tools

Governance tools that scale with your organisation’s complexity.

  • Role-based permission structures
  • Centralised user administration
  • Cross-departmental visibility controls
Book a call
Illustration showing user management options.

Support that sticks around

Most vendors disappear after the contract is signed. Our team will always be there to ensure your continued success.

  • Dedicated account managers and SLAs
  • White-glove onboarding and setup
  • Guided first survey deployment
Book a call
Illustration showing support channels.

One platform for every department

See how different departments drive insights and improve outcomes with SmartSurvey Enterprise.
  • Customer
  • People
  • Product
  • Digital
  • L&D
  • Research
  • Policy
Capture feedback everywhere

Collect feedback through every part of the customer journey across multiple teams use powerful CX questions types like NPS, CSAT and CES.

Analyse and automate

Share insights instantly with dashboards. Automate across teams with integrations, APIs, and webhooks.

Closing the loop

Trigger email alerts for negative feedback and follow up with customers directly - all without leaving SmartSurvey.

Employee engagement

Run pulse surveys and annual engagement surveys with ability to follow-up and sentiment and thematic analysis across all departments.

Exit interviews

Conduct structured exit interviews to understand turnover reasons and identify retention opportunities with trend analysis.

Culture insights

Track workplace satisfaction and cultural alignment with anonymous reporting and trend analysis. Identify culture gaps before they impact you.

Feature testing

Gather user feedback on features and usability testing with AI-powered open text analysis and advanced user segmentation.

Roadmap prioritisation

Survey customers on feature requests, pain points, and product satisfaction to inform development decisions with scoring and ranking.

Post-launch feedback

Collect release feedback and bug reports with routing to development teams. Close the feedback loop by responding directly to users via email.

UX feedback

Capture user feedback on website journeys, feature satisfaction, and pain points. Embed surveys at key conversion points to understand drop-off causes.

Campaign targeting

Digital teams integrate NPS and CSAT data with marketing platforms to automatically segment customers and trigger campaigns based on scores.

Cross-channel insights

Connect feedback from any point of the customer journey. See the whole picture and identify which channels drive the best user experiences.

Course effectiveness

Evaluate training content, instructor performance, and learning outcomes with pre/post assessments and competency tracking.

Skill gaps analysis

Identify skill gaps and training priorities across departments. Generate reports that help managers allocate budgets where they'll have the biggest impact.

Track training progress

Track mandatory training completion and knowledge retention with automated reminders.

Market intelligence

Conduct consumer surveys, brand perception studies, and competitive benchmarking with advanced statistical analysis and segmentation.

Sample management

Access global consumer panels, manage participant recruitment, and ensure response quality with survey authentication protection tools.

AI-powered analysis

Turn qualitative data into quantitative insights with AI-powered thematic analysis. Export to your preferred system with complete data integrity.

Compliance monitoring

Track policy understanding and adherence across departments. Identify training gaps before they become compliance issues.

Risk assessments

Collect real-time feedback on regulatory processes and compliance effectiveness. Spot potential risks while you can still address them.

Regulatory reporting

Generate audit-ready compliance reports with complete data trails. Turn survey insights into documentation that satisfies regulators.

Ready to scale insights across your organisation?

See how enterprise teams use SmartSurvey to collect, analyse, and act on feedback at scale.

Trusted by every industry

Below are just some of the examples of why different departments leverage our platform to drive insights and improve outcomes.
  • Public sector
  • Healthcare
  • Financial services
  • Education
  • Not for profit
  • Regulators
G-Cloud and CCS approved

As a CCS approved vendor you can purchase direct or through the G-Cloud framework.

UK team & data storage

Your data stays in the UK completely – UK storage, UK team, UK standards that help you soundly sleep at night.

Accessible & inclusive

WCAG 2.2 AA-compliant themes and questions ensure no voice gets left out of feedback programmes or consultations.

NHS Data Toolkit & HIPAA

NHS-approved with enterprise-grade security, data encryption, and audit trails that protect patient information and meet regulatory standards.

Clinical research ready

Collect patient and staff feedback with anonymous response options, secure data handling, and compliance features that meet clinical research standards.

Multi-site coordination

Unified dashboards and reporting across hospitals, clinics, and departments with role-based access for patient experience programs.

Pre-qualified for procurement

FSQS-certified to streamline onboarding and accelerate approvals with financial institutions – making enterprise procurement frictionless.

Audit ready

Secure audit trails, data retention policies, and compliance reporting tools designed for risk management and regulatory requirements.

KYC made simple and secure

Secure feedback collection for KYC processes, satisfaction tracking, and regulatory compliance reporting with financial services data standards.

Protect student privacy

Built-in data protection features ensure student information stays secure while collecting feedback for course evaluations and academic programmes.

Get campus-wide insights

Connect feedback across departments, faculties, and programmes with shared dashboards and collaborative tools that improve experiences university-wide.

Inclusive for every student

WCAG 2.2 compliance and multilingual surveys ensure every student can provide feedback, regardless of accessibility needs or nationality.

Strengthen community impact

Track volunteer satisfaction, donor engagement, and beneficiary outcomes in one platform to demonstrate your charity’s impact.

Improve every charity event

Collect pre- and post-event feedback to improve attendee experience, measure event success, and plan more effective future fundraising activities.

Not-for-profit discount

We understand the financial constraints of not-for-profit organisations and charities, so offer not-for-profit discounts without any compromises.

Statutory consultations

Purpose-built tools for consultations and stakeholder engagement with built-in audit trails and transparency features that meet regulatory requirements.

Manage all stakeholders

Collect feedback from industry bodies, public groups, and internal teams in one platform with customised reporting for different stakeholder types.

Meet transparency standards

Public reporting dashboards and consultation response publishing features that meet transparency and accountability requirements.

Why SmartSurvey?

We outperform the competition in every way

SmartSurvey Enterprise

  • No response costs
  • Unlimited dashboards
  • Unlimited emails
  • Built-in ROI tracking
  • Sentiment analysis
  • AI-powered open text analysis
  • Case management
  • Reputation monitoring
  • Enterprise support
  • Full UK data storage and compliance
  • UK-based support and development team
  • Create and send your first survey with full support

Other Platforms

  • Usage-based billing
  • Dashboard limits
  • Capped email sends
  • No ROI tracking capabilities
  • Requires a third party tool
  • Manual categorisation of open-text responses
  • Add-on or unavailable
  • Add-on or unavailable
  • Generic ticketing
  • Data processed in multiple countries
  • Offshore support with limited access
  • Once the contract is signed, you’re on your own

Our team is here to help you every step of the way

Expert assistance when you require training, hands-on support, or survey designs.
Book a demo
Expert training

Get feedback and survey training from our team to help you get the most out of Enterprise’s advanced toolkit.

Platform migration

Let our team of experts rebuild your surveys and ensure a seamless transfer to Smartsurvey.

Managed services

Our experts handle survey design, technical setup, and deployment while you focus on strategy and results.

Technical support

Live chat, phone, and email support with 95% satisfaction rates and super fast response times

Custom support SLAs

Custom service level agreements with guaranteed response times that match your business requirements.

Getting started with SmartSurvey Enterprise

The step-by-step process you can expect:
Discovery call

Help our team understand your current challenges and goals – not a one-size-fits-all pitch.

Tailored demo

A tailored walkthrough focused on your goals, your teams, and your challenges.

Custom trial

We’ve shown you how SmartSurvey works - now take it for a test drive with your team.

Launch

We don’t disappear after the contract – our team guides your first survey launch step-by-step.

Security and compliance IT teams approve of

SmartSurvey protects any and all data, so you can collect feedback confidently.
Security and compliance

ISO27001 and Cyber Essentials Plus alongside full GDPR compliance means no additional security assessments required.

UK-based data storage

All the data collected on behalf of our users is kept in the UK in a secure data centre. All data is encrypted both in transmission and at rest.

Accessibility

WCAG 2.2 AA-compliant survey themes and screen reader compatibility ensure your feedback programmes meet all digital inclusion requirements.

Don’t just take our word for it

See why enterprise teams trust SmartSurvey to power their feedback programs and drive meaningful insights.

SmartSurvey has transformed our ability to present live insights in all levels of the organisation. Our feedback loop is quicker and more effective.

Oliver Shreeve, BPP

We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.

Martin, uSwitch
Multi-award winning survey software
Crozdesk: Trusted Vendor 2024 award.Crozdesk: Happiest Users 2024 award.G2 High Performer EMEA Spring 2024 award.G2 Small Business High Performer UK Spring 2024 award.Award badge: G2 High Performer Spring 2025.Award badge: G2 Milestone - Users Love Us.Award badge: G2 high performer Winter 2025.Award badge: G2 High Performer Small Business Winter 2025.

FAQs

Is your Enterprise plan just for large teams and big organisations?
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Not at all. SmartSurvey Enterprise is used by hundreds of small teams—whether they’re handling large-scale or just more complex feedback projects. It’s not about size, it’s about what you need to get done.

How easy is it to get started?
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Super easy. You’ll get support during onboarding, and our team can help with technical setup if you’re using features like custom domains, SMS, or single sign-on (SSO). Need to get going right away? Just log in and start building using a template, AI, or start from scratch. And if you hit a snag, our friendly support team is always here to help.

What if we need more users?
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No problem. Our flexible pricing means you can add more users whenever you need.

Can we customise it for our needs?
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Absolutely. Surveys are fully customisable, and Enterprise customers get a bespoke theme to match their brand perfectly.

You can also:

  • Create custom workflows using integrations, APIs, and webhooks
  • Set up branded email and SMS sender names
  • Use your own domain for surveys and thank-you pages
  • Customise dashboards (including branding, layout, and URLs) to present data in the way that suits you
Can SmartSurvey handle thousands of responses?
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Definitely. SmartSurvey is built to handle high volumes we power feedback for some of the world’s biggest brands, including surveys that collect millions of responses a year.

Does SmartSurvey integrate with our existing tools?
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Yes! We integrate with CRMs, HR systems, analytics platforms, and more. Use our native integrations, APIs, or webhooks, choose whatever fits best with your setup.

How do we manage users at scale?
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We’ve got that covered. Use Single Sign-On (SSO) for secure, centralised access. Combine that with user roles, survey permissions, shared templates, question libraries, and admin tools you have everything you need to support a large team.

Can we stay compliant across different regions?
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Yes. We meet international data protection standards, including GDPR, CCPA, and HIPAA. Your data stays secure and compliant, wherever you’re working.

How does SmartSurvey keep data secure?
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At SmartSurvey, protecting your data is our highest priority. We combine enterprise-grade infrastructure, compliance certifications, and proactive security features to keep your data safe at every step.

Here’s how we do it:

Strong passwords and password policies

We enforce best practices long, unpredictable, and regularly updated. Admins can set password complexity rules and enforce expiry cycles across teams.

Two-factor authentication (2FA)

Available for all users and can be enforced organisation-wide. It adds an essential second layer of protection beyond passwords.

Single sign-on (SSO) and Google sign-in

SSO (via Azure AD, Okta and others) offers secure, centralised access. We also support Google Sign-In.

IP whitelisting

Only allow access from approved IP addresses, an added safeguard for teams handling sensitive data.

Device management

Limit how many devices can access an account. Admins can restrict login sources. This feature auto-disables if SSO is active.

Survey-level protection

  • Add passwords to restrict access
  • Distribute using our email tool to avoid open links
  • Disable public tracking links to prevent unwanted submissions

Bot prevention

We use reCAPTCHA on login and sign-up pages to stop fake or automated submissions.

Security logs and user monitoring

Enterprise admins can track login activity across all sub-users using our system logs helping detect any suspicious behaviour early.

Certifications and compliance

  • We are ISO 27001 certified, the international gold standard for information security
  • Cyber Essentials Plus – Independently audited and government-backed certification protecting against malware, phishing, and unauthorised access
  • SecurityScorecard: A-rated (98/100)

We hold an A rating from SecurityScorecard an independent benchmark for cybersecurity health. This top-tier score confirms that our platform is continuously monitored and meets high standards for infrastructure, application security, and data protection.

We work in a regulated or government sector, is SmartSurvey suitable?
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If you work in central or local government, we’re a great match! We’re a Crown Commercial Service supplier and listed on G-Cloud so you can buy directly or through the G-Cloud portal with confidence.

If you’re in financial services, you’ll be pleased to hear that SmartSurvey is fully registered and approved on the Financial Services Qualification System (FSQS) a benchmark used by banks, insurers, and public sector bodies to vet secure, compliant suppliers.

And if you’re in a regulated sector like finance, healthcare or government, our FSQS approval means your procurement and risk teams can move faster as we’ve already passed many of the due diligence checks they’d usually need to carry out.

Let us show you how SmartSurvey Enterprise will help you reach your objectives