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About the cookies we use

We take information security and data protection as seriously as you do.

How we use cookies

We use cookies on our websites. Cookies are bits of data we store on the device you use to access our websites and services so we can recognise repeat visitors. Each cookie expires after a certain period of time, depending on what we use it for. We use cookies for several reasons. Below we list and describe the various cookies used on SmartSurvey's website.

By using SmartSurvey's website, you expressly consent to the use of cookies as described on this page and in our Privacy Policy.

Third-party cookies

Cookie Description Purpose More Information

Used to collect and analyse information about how visitors use our site. We use Google Analytics and the Google Tag Manager platforms to collect and compile reports that help us improve our services. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. A unique User ID number is assigned to users who sign up with SmartSurvey in order to better understand their use of our service while logged in, no personally identifiable information is collected by this process.

Learn more about Google and privacy


Used to monitor visitors live chatting with our sales team while on our site. We use the information to compile reports for our sales team and improve our support services. The cookies collect information in an anonymous form.

Learn more about Zopim’s privacy policy


Used on pages to display new optimised content to visitors and collect information on user’s interaction with features that appear on those pages. This helps us better understand and support our users with content more relevant to their interests.

Learn more about Optimizely's opt out policy


Used on to record information on the user’s journey throughout the site and interaction with page features whilst visiting the site. The information helps us to better understand the customer journey and effect page content has on users, resulting in better design and more customer friendly processes.

Learn more about Mouseflow's opt out policy