Introducing Reputation Management: Your Google and Trustpilot reviews, alongside your survey data

What is Reputation Management?

Reputation Management connects your Google Business and Trustpilot profiles to SmartSurvey, pulling every review into one centralised dashboard. AI automatically tags each review by sentiment and theme, so you can instantly see what is driving praise and what is causing complaints across all your locations.

Learn more about Reputation Management

Interactive Demo - Take a tour of Reputation Management

Stop Switching Tabs and Start Spotting Patterns

If you manage multiple locations, you know the pain:

• 5 locations = 5 Google Business logins to check
• 20 locations = reviews slipping through the cracks
• 50+ locations = hours spent pulling together spreadsheets when leadership asks "how are we doing?"

Reputation Management brings everything together. One dashboard. Every review. AI that spots the patterns so you do not have to.

Centralised Review Dashboard: Connect Google Business and Trustpilot profiles. See every review across all your locations in one place.

AI-Powered Analysis: Automatic sentiment and thematic tagging on every review. Spot recurring issues without manual coding.

In-Platform Responses: Reply to Google reviews directly from SmartSurvey. No more logging into separate accounts.

Location Comparison: See which sites are thriving and which need attention. Compare performance side by side.

Trend Tracking: Monitor how your ratings change over time. Prove that your operational improvements are working.

Visit our webpage to learn more about Reputation Management

Reputation Management is now available on SmartCX and Full Access

Helpful Links

• Help guide: Reputation Management