Damian Pickett
Product Marketing Manager
Damian sits at the sweet spot between product and customer - making sure SmartSurvey’s features don’t just work well, but land well too. With a background in digital marketing and a knack for clear communication, he helps users understand exactly how our tools can make their lives easier. He’s all about clarity, value, and keeping feedback at the heart of every message.
Damian Pickett
’s posts
Blog
The feedback blind spot: surveys are only telling you part of the customer story
February 5, 2026
The feedback blind spot: surveys are only telling you part of the customer story93% of consumers read reviews before buying, but most CX teams rely on surveys alone. Learn why the gap between survey data and public reviews is the biggest blind spot in your feedback programme.
