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The General Data Protection Regulation (GDPR) is not far away and will place a strong burden on organisations to protect data! If you use online surve...

The General Data Protection Regulation (GDPR) becomes law on 25th May 2018, and the clock is ticking. With only a few months to go, SmartSurvey can pr...

If you are one of the many companies using online surveys to keep up with consumer trends, it’s important that you are aware of questionnaire fatigue...

Today, more and more healthcare organisations, clinics, and GPs are conducting patient satisfaction surveys. User-friendly online surveys offer a simp...

Surveys have become a staple tool for obtaining data from a variety of audiences. To obtain actionable data and achieve your stated objectives, it is...

Customer satisfaction is essential for organisations to grow in today’s fast changing business environment. Gathering feedback via surveys can be a po...

Open ended questions allow respondents taking your survey to include more information, giving you, the researcher, more useful, contextual feedback. O...

Finding the right survey participants for your online research can be the key to its success. However, it’s not that simple. Collecting data that will...

If you want to keep up with trends in the market and stay one step ahead of the competition, then you need to be doing market research! It’s beneficia...

Many organisations are aware that customer satisfaction is the most important asset they have. However, gathering feedback from consumers on a regular...

Online questionnaires have become a vital addition to any B2B and B2C marketing toolkit, helping to achieve significant improvements in business. Surv...

An online questionnaire often appears on web pages whilst people are surfing the internet. Nowadays, people are very used to being asked to fill in a...

When conducting online surveys, confidentiality is always an important consideration. Online survey responses must be kept confidential and within the...

Businesses have to use all the tools at their disposal to ensure customers are happy with the product and service they receive. Although online resear...

An employee loyalty survey is an essential tool for organisations to measure the extent of employee allegiance and to identify areas where improvement...

You might think that questionnaire design is rather simple and easy; after all, it’s just a list of questions right? However, a proper questionnaire s...

Let’s not beat around the bush; gathering patient feedback is an essential element of continuous improvement! From GP practices to the emergency depar...

Do you need to reach a specific survey audience, but don’t have the people in your address book? Would guaranteed responses help you with your researc...

In designing surveys, the use of skip logic, also referred to as conditional branching or routing, is used when researchers change the course that res...

IKEA is the world’s largest furniture retailer offering a wide range of well-designed, functional home furnishing products at affordable prices. They...

Survey data analysis can help give you a better understanding of the decisions your customers make and increase the success of long-term business plan...

The hospitality and travel industry rely mainly on customer satisfaction reviews and reputation for securing business. With the growth of social media...

When it comes to creating surveys for respondents, whether it is for the workplace, or a general topic survey, you have to use the right survey tools...

An engaging and informative introduction page is one of the most crucial aspects of questionnaire design, yet often one of the most neglected. A quali...

Within your survey design, you should use the option of including a survey comment box. Some people would only add one at the end of the survey, but y...

Cross tabulation for analysing data is very important, but only if done the right way and at the right time. Essentially, it measures how different va...

Should you wish to set up an online questionnaire, you have to first understand who your target audience is. These are the kind of people you want to...

If you intend to create an online questionnaire, there are many benefits to adding images to it. Online survey images can enhance the experience of th...

Different types of surveys are used to learn opinions and recommendations of target groups on products or services. There are different questions and...

When the correct time to conduct a questionnaire is chosen, the effectiveness is undoubtedly achieved to the maximum. Questionnaires conducted when th...

When respondents to online surveys are asked to rate things against a scale, the data obtained can be converted into useful values by means of survey...

Among surveys conducted to yield data on diverse aspects of products, services etc., employee survey types are important as they establish the satisfa...

In customer satisfaction surveys which are important tools for companies to assess how successful they are with customers, rating scales are included...