We’re delighted to be recognised in a new Gartner Digital Markets report, FrontRunners* Forms Automation Software, available through leading software review specialists, Software Advice. This latest achievement is testament to the great usability of our survey software and the strength of our customer and technical support teams.
Strong performing Survey Software backed by best-in-class customer support
Based on user reviews of key performance indicators, which for ‘usability’ includes ratings such as functionality and ease of use and for ‘customer satisfaction’ ratings including customer support, likelihood to recommend and value for money; SmartSurvey are listed among the top named companies.
This latest recognition is reflective of the ongoing popularity of our survey software, which continues to grow. Having reached the milestone of 300,000 users in 2020, the last month of the 20/21 financial year saw us achieve our best month ever for registrations and sales. This success is also indicative of the work we’ve done and continue to do to further improve our solution and customer support.
With regards to our survey software, as well as working to make our solution as low code as possible, we continue to develop and speed up the release of new UX/UI enhancements that make our survey platform, features and tools even simpler for our customers to use. Some of our more recent developments include support for Single Sign On (SSO) and a new feature that makes it much simpler for users to clear and manage their response data.
On the support side, we’ve restructured and further strengthened our frontline teams, culminating in the recent appointment of a new Head of Customer Support, to grow and lead our customer and technical support teams. With a remit to establish new procedures, performance measures and lines of communication, the new Head of Customer Support will help further enhance the levels of support we are able to deliver to our customers.
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*Disclaimer: FrontRunners constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Software Advice or its affiliates.