Neil Stone
Head of Marketing
Neil has a deep understanding of software and how to bring its value to market. With experience across Human Capital Management, Learning & Development, AI-powered platforms and omnichannel communications, he knows what it takes to connect solutions with real business needs. Neil’s passionate about helping organisations turn insight into action and elevate the customer experience.
Neil Stone
’s posts
Blog
What is omnichannel customer experience? Learn the difference from multichannel, why it matters, and how to collect feedback across every channel.
Learn how to use customer experience data to make better decisions. Covers direct, indirect, and inferred data, plus a practical data to decision workflow.
Learn how to build a customer experience strategy step by step. Includes a practical CX Strategy Canvas, governance tips, and metrics to track progress.
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Google Forms is free and easy to use, but limited. Here are the eight best alternatives in 2026, covering paid and free options with verified pricing.
Microsoft Forms is free but limited. Here are the eight best alternatives in 2026, covering paid and free options with verified pricing and features.
Typeform has strict response limits and no UK data storage. Here are the eight best alternatives in 2026, with verified pricing and a clear guide to choosing the right one.
Savvy business leaders enhance customer satisfaction by tracking several mission-critical key performance indicators (KPIs).
Whether you’re trying to launch a new product or reposition your brand, or better assess consumer opinion and buying behaviour. No matter what sort of...
Learn why NPS/CSAT miss churn drivers, how thematic & sentiment analysis reveal root issues, and a framework to prioritise systemic problems and spot churn signals early.
