We’re delighted to have once again been recognised for our survey software’s performance and high customer satisfaction scores, with a triple-award win with Business Software and Services Review specialists G2 Crowd, scooping respective ‘Momentum Leader’, ‘High Performer-Mid-Market’ and ‘High Performer’ Spring 2020 accolades.
Strong performing solution with a rapidly growing presence
Winning the ‘Momentum Leader’ award has been great, as it reflects perfectly the impetus we’ve seen with our solution’s growing popularity.
The scoring methodology used for this award, is based on reviews gathered from G2’s user community, social networks and data aggregated from other online sources. It’s also based on customer satisfaction ratings and a range of vendor performance criteria including employee, social, web and online reviews growth, which have all been strong for SmartSurvey. So, it’s especially pleasing to feature in the leader tier and be amongst the top 25% of survey software products in the world based on user feedback and performance.
Easy to use software generating high levels of customer satisfaction
We also achieved strong scores in our ‘High Performer-Mid-Market’ award, particularly for our customer satisfaction and our platform’s ease of use, which were especially high.
Although we’re already well-renowned for our customer service and support strength, this was particularly pleasing for us given our hard over the last 12 months to identify and understand areas where we could make further improvements. We’ve also been working hard to make our platform even easier to use, through developments such as making our solution as low code as possible and continuing to work on and release new UX/UI enhancements to our customers.
About the G2 Crowd
G2 Crowd is one of the world’s largest online tech marketplaces that provides real-time unbiased software reviews in a variety of categories. Each month, it leverages more than 800K authenticated user reviews that are read by more than 3 million buyers. The company strives to provide businesses with the insights they need to identify better software solutions.