Blog

Finding the right survey participants for your online research can be the key to its success. However, it’s not that simple. Collecting data that will...

If you want to keep up with trends in the market and stay one step ahead of the competition, then you need to be doing market research! It’s beneficia...

Many organisations are aware that customer satisfaction is the most important asset they have. However, gathering feedback from consumers on a regular...

The benefits of an effective online questionnaire are far reaching. They are cost-efficient, have a wide reach and can offer fast results. And, with c...

Online questionnaires have become a vital addition to any B2B and B2C marketing toolkit, helping to achieve significant improvements in business. Surv...

An online questionnaire often appears on web pages whilst people are surfing the internet. Nowadays, people are very used to being asked to fill in a...

When conducting online surveys, confidentiality is always an important consideration. Online survey responses must be kept confidential and within the...

Businesses have to use all the tools at their disposal to ensure customers are happy with the product and service they receive. Although online resear...

An employee loyalty survey is an essential tool for organisations to measure the extent of employee allegiance and to identify areas where improvement...

You might think that questionnaire design is rather simple and easy; after all, it’s just a list of questions right? However, a proper questionnaire s...

Internet connectivity has exposed light to every dark corner of the world. This increased online accessibility has meant the collection and analysis o...

Let’s not beat around the bush; gathering patient feedback is an essential element of continuous improvement! From GP practices to the emergency depar...

Do you need to reach a specific survey audience, but don’t have the people in your address book? Would guaranteed responses help you with your researc...

In designing surveys, the use of skip logic, also referred to as conditional branching or routing, is used when researchers change the course that res...

We spoke with the Head of Product Excellence at Alton Towers, to find out how using SmartSurvey helps them improve customer satisfaction. The Resort,...

IKEA is the world’s largest furniture retailer offering a wide range of well-designed, functional home furnishing products at affordable prices. They...

In this blog we have compiled an easy to follow guide to demonstrate how to build a short customer focused survey. By surveying your customers, you wi...

Survey data analysis can help give you a better understanding of the decisions your customers make and increase the success of long-term business plan...

The hospitality and travel industry rely mainly on customer satisfaction reviews and reputation for securing business. With the growth of social media...

When it comes to creating surveys for respondents, whether it is for the workplace, or a general topic survey, you have to use the right survey tools...

The most common way of losing customers is by ignoring them. Questionnaires are a great way of letting your customers and partners know that you are a...

An engaging and informative introduction page is one of the most crucial aspects of questionnaire design, yet often one of the most neglected. A quali...

Social media is perhaps the most used and effective media available to people today, and for those who can use if effectively, there can be nothing be...

Creating a top-notch online questionnaire that will deliver the expected results is certainly not easy. Designing an online questionnaire is a time-ef...

Online surveys can be created using numerous methodologies. There are however some very important things that must be considered if you want to create...

Within your survey design, you should use the option of including a survey comment box. Some people would only add one at the end of the survey, but y...

Cross tabulation for analysing data is very important, but only if done the right way and at the right time. Essentially, it measures how different va...

It is likely that you have heard of online surveys, but you have ever wondered why you should conduct an online questionnaire yourself? Here are 10 re...

If you want to improve survey response rates, you must use all the tools at your disposal. Social media is a very important tool, which is why you sho...

Through online surveys you can generate data from thousands of respondents in a very easy way. Whether you wish to speak to employees, customers, serv...

Should you wish to set up an online questionnaire, you have to first understand who your target audience is. These are the kind of people you want to...

If you intend to create an online questionnaire, there are many benefits to adding images to it. Online survey images can enhance the experience of th...

Different types of surveys are used to learn opinions and recommendations of target groups on products or services. There are different questions and...