How does Single Sign-On work?

Single Sign-On works by a standard known as SAML (Security Assertion Markup Language). This is what allows a network to communicate with a web-based app (such as SmartSurvey), so it can verify a user's identity without the user needing to enter a username and password. Once a user is signed in to their main account, they can visit any web app that's been set up to accept them. The app will request an encrypted token to verify identity and the device sends an encrypted message confirming identity. From the users point fo view, one click and they are logged in, simple.

An example of the Single Sign-On user flow:

  1. A user ("John Smith") gets in to work in the morning and logs on to his work PC
  2. Later in the day, John needs to log in to the SmartSurvey
  3. He clicks an intranet link set to a unique access page
  4. The website will ask "is this person a verified user for this account?"
  5. The work PC will respond "Yes, this is John Smith"
  6. John is logged in and can start using SmartSurvey

Is Single Sign-On secure?

Yes it's highly secure because it's based on encrypted information. An additional benefit is that users don't need to memorise numerous passwords to access the tools they use. This reduces the risk of users storing passwords on paper or in local files, with all the associated security risks that poses. Single Sign-On is also supported through Active Directory, which uses SAML. This means that users who access their workstations through a domain login, need only keep their domain password secure. Rather than keeping multiple passwords for the software they use day to day.

What does Single Sign On mean?

Single Sign-On means users don't have to remember different account details for each app or tool. It means organisations can improve productivity, increase security, and encourage better password habits.

Single Sign-On for SmartSurvey is available as an optional extra for our Enterprise plan


What makes SmartSurvey right for you?

We will help you collect the information you need quickly and easily. Trust us to safeguard your data and provide the support you need, when you need it.

  • UK-based and secure

    We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

  • Dedicated support

    Access to a knowledgeable account manager for personal assistance for when you most need it.

  • Flexible to suit your needs

    Our friendly design team is on hand to assist with any bespoke design and custom development requests.

  • We’ll go that extra step

    We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

  • GDPR compliant
  • ISO 27001 security logo
  • G-Cloud supplier
  • Cyber essentials plus
  • Information Commissioners Office
  • McAfee Secure site logo
  • DSS compliant

See how SmartSurvey can help you

Book a free live personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.

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Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.