SurveyMonkey Alternative

With multiple survey solutions on the market, concerns around GDPR compliance and where data is stored and accessed, plus the uncertainty Brexit brings, choosing a survey platform can be a daunting task.

We’re here to make your life a little easier. We are 100% UK based and our survey tool is trusted by 400,000+ customers, and by over 500 leading UK brands, government and public sector departments.

100% UK-based alternative to SurveyMonkey

Our Survey software has powerful functionality like SurveyMonkey, providing you with the tools you need to get answers to your questions fast. You’ll be building surveys in an instant using our intuitive survey designer or pick one of our template surveys to start collecting feedback in just a few clicks.

Your data stored in the UK and Ireland

We store all your data in the UK and Ireland (including our backups, unlike many other competitors) to ensure you have peace of mind on where your data is stored. If the Brexit outcome doesn’t allow us to store data in Ireland, we have planned to move everything to the UK, so you won’t have to worry about GDPR, European Privacy Laws or Brexit.

Get the help you need when you need it

Can’t figure out how to send a survey via SMS or need help with some complex question logic? Our friendly UK support team will be happy to assist. Feel free to raise a ticket, drop us an email or call us. We pride ourselves on our customer service! Our support team are extremely fast, our average response time is less than 10 minutes.

Why is choosing a UK-based alternative important?

When you work with any survey software it’s important you take the time to understand where data is stored and processed from. If a vendor is based in the US, and the software is hosted in Germany, data may be transferred and processed in two different countries! Different countries have different data protection laws and they need to work in compliance with GDPR if processing the data of European Union Citizens as well as UK data laws.

So not only do you need to understand your own country’s data protection laws, you also need to be aware of the data protection practices and trends in the third country that your data is being transferred to. If data protection breaches are rarely addressed and poor enforcement is taken to safeguard data in those third countries, this could mean disaster in terms of damage to your organisation’s reputation and potential fines if something goes wrong. To make matters worse, being smart about data protection has become even harder with uncertainty around Brexit.

Safe & secure

Security is our most important feature
and we take it seriously

Security features

Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.

ISO 27001 certified

The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

UK/EU based servers

All data is stored and backed up on UK/EU-based servers.

Data Protection Act

Fully compliant with EU Privacy Laws and registered under the Data Protection Act.

You’re in safe hands

EU & UK GDPR Compliant logo.
ISO 27001 Information Security Management logo
HM Government G-Cloud Supplier logo
Cyber Essentials Plus logo
ICO logo
PCI DSS Compliant logo
FSQS Registered logo.

Success stories

Trusted by leading companies and brands worldwide. More than 400,000 people rely on SmartSurvey to collect data online.

Birmingham City Council

Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, IKEA is one step ahead of the competition.

Alastair, IKEA

We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.

Martin, uSwitch

Pro vs Standard

✔ – Your surveys and all your survey data is stored on our UK & Ireland servers

✔ – You’ll get to use question and page randomisation to improve accuracy and reduce bias

✔ – You can quantify free-text responses and generate charts with text analysis

✔ – You’ll get comprehensive email, ticket and phone support during business hours

Business vs Advantage

✔ – You’ll be able to customise and send survey invites instantly via the bulk email tool

✔ – You can secure access to your surveys & data with two factor authentication

✔ – You can fine tune your survey with advanced skip logic, piping & custom url variables

✔ – You’ll get your own dedicated account manager to help you with technical issues

Enterprise vs Premier

✔ – You can collect responses without an internet connection using offline mode

✔ – You’ll be able to boost your response rates and reach by sending survey invites via SMS

✔ – You’ll have access to an account manager and our specialist customer success team for in-depth training and personalised support

SurveyMonkey FAQs

Is SurveyMonkey GDPR compliant?

Yes, Survey Monkey is GDPR compliant, as is SmartSurvey. You can find out more about how we comply with GDPR check out our GDPR page.

Is SurveyMonkey secure?

Yes, Survey Monkey is secure. So is SmartSurvey. We both conform to ISO 27001, among the most rigorous security and compliance standards worldwide, with certification conducted by the British Standards Institution (BSI).

Unlike Survey Monkey we are also Cyber Security Plus accredited. Cyber Essentials is a Government backed scheme designed to help organisations of all sizes protect themselves against common cyber-attacks. Certification is a requirement for companies looking to bid for central government contracts sensitive and personal information or the provision of certain technical products and services are involved. Accreditation for Cyber Essentials Plus requires a hands-on technical verification, giving you further peace of mind.

Is Survey Monkey confidential?

Yes, SurveyMonkey is anonymous and confidential. So is SmartSurvey. Offering confidentiality is important if you wish to encourage people to take part in your survey. With our platform you can easily create anonymous surveys in just a few clicks.

Is SurveyMonkey free?

Yes, Survey Monkey offers a free plan. So does SmartSurvey. Our free plan allows you to test out the key features of our platform without charge, and without needing a credit card. You can find all about our different plan types here.

How much does SurveyMonkey cost?

Survey Monkey offers a range of plans, starting from £99 per month, or £384 pounds if you pay annually (prices correct as at September 2020).

Alternatively, SmartSurvey paid plans start from just £30 a month or £360 if billed annually. Unlike SurveyMonkey, SmartSurvey do not charge for additional responses, the price you see in the plan is the price you pay. For more information please see our pricing page.

What is SurveyMonkey used for?

Survey Monkey is used for a wide range of different research applications from customer experience to market research and employee engagement, as well as many other practical applications.

SmartSurvey can be used for the same applications, but with free support by phone, live chat on all plan types. So, irrespective of what you want to build, and the plan type you choose, you have the support you need to achieve your goals.

Get in touch

If you would like to find out more about how SmartSurvey can help your business, please call us on 0800 0937 822 or complete the form below.

UK-based and secure

We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

Dedicated support

Access to a knowledgeable account manager for personal assistance for when you most need it.

Flexible to suit your needs

Our friendly design team is on hand to assist with any bespoke design and custom development requests.

We’ll go that extra step

We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

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