Customer Satisfaction Survey Template

1. How satisfied are you with the quality of our products/services?

The answer should be a single choice:

1. Extremely satisfied
2. Somewhat satisfied
3. Neither satisfied nor dissatisfied
4. Somewhat dissatisfied
5. Extremely dissatisfied

2. How often do you use our products/services?

The answer should be a single choice:

1. Daily
2. Weekly
3. Monthly
4. Rarely
5. Never used

3. Have you experienced any issues with our products/services?

The answer should be a single choice:

1. Yes
2. No

4. How satisfied are you with the customer service you received?

The answer should be a single choice:

1. Extremely satisfied
2. Somewhat satisfied
3. Neither satisfied nor dissatisfied
4. Somewhat dissatisfied
5. Extremely dissatisfied

5. How would you rate the friendliness and helpfulness of our customer service representatives?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor
5. Very Poor

6. How would you rate the speed of our customer service?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor
5. Very Poor

7. Have you had any negative experiences with our customer service?

The answer should be a single choice:

1. Yes
2. No

8. If yes, please briefly describe the issue(s).

The answer should be a multi line text input.

9. How likely are you to recommend our products/services to others?

The answer should be a single choice:

1. Very likely
2. Somewhat likely
3. Neutral
4. Somewhat unlikely
5. Very unlikely

10. How would you rate your overall satisfaction with our products/services?

The answer should be a single choice:

1. Excellent
2. Good
3. Fair
4. Poor
5. Very Poor

11. Is there anything we could do to improve our products/services or customer service?

The answer should be a multi line text input.