Patient Satisfaction Surveys

Do you know how happy your patients are? We can help you find out.

Measuring patient satisfaction with surveys

Patient satisfaction surveys are gaining in importance and should be at the heart of any healthcare facility. It's valuable to get a holistic view of what patients really think about the care and treatment they receive. These simple insights will lead to smart decisions on how to improve healthcare, patient happiness and the job satisfaction of your doctors and nurses.

What makes your patients happy? Could appointment waiting times be improved? Is the waiting room comfortable? How likely are your patients to recommend your service to friends and family if they needed similar care or treatment? A short survey taken in private (or anonymously) can quickly reveal a wealth of information on every area of your patients' experience.

Popular questionnaire topics

• Quality of treatment received
• Hospital, practice and GP surgery facilities
• Appointment booking, procedures and waiting times
• Interactions with staff
• Level of communication between patients and providers
• Health and safety
• Level of support for outpatients
• Accessibility of facilities

Measuring patient satisfaction with questionnaires and surveys is a very effective way of enabling the patient-provider collaboration needed to ensure quality healthcare. Identify, address and improve every aspect of the healthcare you provide.

Sample feedback templates

Feel free to use or customise one of our ready-made survey templates:

• Medical Examination Services
• Healthcare Opinion
• Healthcare Well-being
• Dental Care
• Patient Satisfaction (Employee's Perspective)

Creating patient satisfaction surveys

Creating and distributing patient satisfaction surveys should be cost effective, quick and efficient. Neither the conducting or taking of the survey should be a hassle. Creating online surveys means you can design and publish them instantaneously, get results in real-time, and collect and analyse results in one place. Most importantly, there's no manual data input to contend with. Feel free to use one of our ready-made templates to get started.

All your need to do next is add your patient contact details, send the survey, and watch as the responses come in. We also provide powerful analysis and graph creation tools, so you can get the most out of results. If you need some help at any point book a personalised online demo.

Are you part of the NHS? If so, you'll be eligible for a not-for-profit discount.

Reveal hidden insights with text analysis

When you survey your patients be sure to add in a free text comment box so your respondents can leave their thoughts and opinions. With text analysis you can quickly see recurrent themes from open ended responses and use these to inspire some brilliant changes and improvements to the healthcare you provide.

Improve response rates through piping and logic

When conducting a survey you should tailor it as much as possible to the respondent, to ensure it can be answered at their convenience. Survey piping and skip logic allows questions to change depending on a patients previous awnsers. You make the questionnaire more relivant to individual patients and remove irrelivant questions that might otherwise waste their time. Both vastly improving response rates.