Customer Support Survey Template

This survey template aims to gather feedback from your customers on their experience with the customer support team.

It includes questions on satisfaction with support, contact experience, and suggestions for improvement. The survey uses a mix of answer choice types, including scales, multiple choice, and open-ended questions.

The responses will help you understand how well the customer support team is performing and identify areas for improvement.

This Survey Template is completely free for you to use. Once you select it within your SmartSurvey account, you can make changes to it, or leave it as it is and simply send it out.

Number of Questions
9
Time to complete:
5 minutes
Categories:

Customer support survey questions in this example

To get you started quickly, this questionnaire template comes pre-populated with example questions you may wish to ask to get feedback on your customer support function. These can be amended, and questions added or removed, to meet your exact needs. Other question types are available, and any template customer survey can be styled to reflect the identity of your business or products.

1. On a scale of 1 to 5, where 1 is extremely dissatisfied and 5 is extremely satisfied, how would you rate your overall experience with our support team?

The answer should be a single choice:

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

2. On a scale of 1 to 5, where 1 is not at all effective and 5 is extremely effective, how would you rate the effectiveness of our support team in resolving your issue?

The answer should be a single choice:

  1. 1
  2. 2
  3. 3
  4. 4
  5. 5

3. Was your issue completely resolved?

The answer should be a single choice:

  1. Yes
  2. No

4. How much time did it take us to address your questions and concerns?

The answer should be a single choice:

  1. Much shorter than expected
  2. Shorter than expected
  3. About what I expected
  4. Longer than expected
  5. Much longer than expected

5. Overall, how satisfied were you with the experience with our customer support?

The answer should be a single choice:

  1. Extremely satisfied
  2. Very satisfied
  3. Somewhat satisfied
  4. Not so satisfied
  5. Not at all satisfied

6. Do you have any additional comments about the effectiveness of our support team in resolving your issue?

The answer should be a multi line text input.

Get started and create your first survey

If you would like more information then please get in touch.