Customer Support Survey Template

Struggling to find the right questions? Pressed for time? Use this customer support feedback template to get started quickly.

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Number of questions

6

Time to complete

5 minutes

Customisable?

Yes

Customer support questions in this example

To get you started quickly, this questionnaire template comes pre-populated with example questions you may wish to ask to get feedback on your customer support function. These can be amended, and questions added or removed, to meet your exact needs. Other question types are available, and any template customer survey can be styled to reflect the identity of your business or products.

How did you contact us?

Multiple choice question with single-select answer.

If by phone, how quickly were you served?

Multiple choice question with single-select answer.

If by Email, how quickly were you responded to?

Multiple choice question with single-select answer.

Why did you contact us?

Multiple choice question with single-select answer.

How satisfied were you with our customer service team?

Multiple choice question with single-select answer.

Please use the following box if you have any further comments or suggestions regarding our customer service.

Free-form text box.

Get started and create your first survey

If you would like more information then please get in touch,
or you can call us on 0800 0937 822

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