SmartSurvey powers customer feedback for thousands of businesses. Through our intuitive software tools you’ll rapidly gain insights across the entire customer journey from first purchase to advocacy and beyond. With a deeper understanding of your customer you can continually improve your customer experience to achieve higher levels of service, satisfaction and profitability.
Choosing the right customer experience provider
When you need a solution to improve your customer experience; performance and functionality are key. However, it’s not just features you need to consider, understanding where your data is stored is equally important when choosing a software vendor to ensure your compliance with data laws such as GDPR.
SmartSurvey not only helps get the insight you need to drive a step change in customer experience, but keeps you secure and GDPR compliant, thanks to our 100% UK based team and data storage on UK based servers. We are the ‘go to’ platform for businesses demanding high standards of data security, with a platform trusted by 250,000+ customers and leading brands that include government and public sector departments.
Looking for an alternative to Click Tools to improve customer experience?
Just like Clicktools, you can integrate SmartSurvey seamlessly with Salesforce
When you connect your SmartSurvey account, surveys and web forms to Salesforce, you gain real-time access to critical and relevant information that helps you to better understand, serve and build stronger relationships with your customers.
Through our powerful Salesforce integration, you can automate survey distribution at scale throughout the entire customer journey.
Automatically transfer feedback into Salesforce to drive processes and get team members to act on insight to improve the customer experience.
Collecting feedback throughout the customer journey
Whether you are looking to deploy a single survey, or a more complex multi-touchpoint project across multiple departments, implementing SmartSurvey can improve your organisation’s processes and workflows and create a continuous feedback loop with your customers.
Whatever feedback program you have in place; improving how you listen and respond will ultimately enhance your customers’ experience, satisfaction and loyalty with your business.
Looking to compare SmartSurvey Salesforce integration with Clicktools?
Trusted by leading companies and brands worldwide. More than 400,000 people rely on SmartSurvey to collect data online.
Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, IKEA is one step ahead of the competition.Alastair, IKEA
We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.Martin, uSwitch
Want to learn more about SmartSurvey’s automation & integration?
Trusted by 400,000+ happy customers
Our survey response rates have increased greatly after changing to SmartSurvey. We find the whole team extremely professional, yet friendly. We would most definitely recommend SmartSurvey!
– Amanda, Mercedes-Benz
Why is choosing a UK-based alternative important?
When you work with any survey software it’s important you take the time to understand where data is stored and processed from. If a vendor is based in the US, and the software is hosted in Germany, data may be transferred and processed in two different countries! Different countries have different data protection laws and they need to work incompliance with GDPR if processing data of European Union Citizens as well as UK data laws.
So not only do you need to understand your own country’s data protection laws, you also need to be aware of the data protection practices and trends in the third country that your data is being transferred to. If data protection breaches are rarely addressed and poor enforcement is taken to safeguard data in those third countries, this could mean disaster in terms of damage to your organisation’s reputation and potential fines if something goes wrong. To make matters worse being smart about data protection has become even harder with uncertainty around Brexit.
SmartSurvey has features and functionality comparable with Clicktools
Discover why companies of all sizes use SmartSurvey
Read our case studies to find out how we help our clients find solutions, make smart decisions and
improve performance to grow their business.
How IKEA increased response rates and long-term customer satisfaction by delivering survey invitations via SMS.
Delighting visitors by using customer surveys to find out what will make them smile (or scream).
Safe & secure
Security is our most important feature
and we take it seriously
Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.
ISO 27001 certified
The highest possible standard for data security. An internationally recognised system for keeping information assets secure.
UK/EU based servers
All data is stored and backed up on UK/EU-based servers.
Data Protection Act
Fully compliant with EU Privacy Laws and registered under the Data Protection Act.
You’re in safe hands
Get in touch
If you would like to find out more about how SmartSurvey can help your business, please call us on 0800 0937 822 or complete the form below.