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Send by SMS

Send your survey by SMS and instantly reach your target audience. Achieve increased response rates and improved customer engagement with SmartSurvey.

  • Deliver a branded browsing experience, consistent across a range of devices
  • Reach your audience anywhere, at anytime and capture feedback immediately
  • Achieve competitive advantage by providing excellent customer service

Get started now by contacting an Account Manager.

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Create your first survey


A personalised guide to SmartSurvey


Benefits of SMS Surveys

Creating a survey to be delivered by SMS is easy! Target users on the move by sending bulk SMS survey invitations. Your mobile responsive survey, when opened, will automatically configure with your respondent’s smartphone or tablet and be easy to complete.

Easy to Administer

Our SMS service couldn’t be easier. Simply send a link directly to your target audience’s phone to complete the survey.

Wide Reach

SMS is one of the most used channels available, meaning reaching consumers who use mobile devices is simple and easy.


Your users can choose to answer the questionnaire when and where it is most suitable to them. Catch them on the train or bus to work or during their lunch hour.

Quick Analysis

Mobile survey data is collected in real time and results can be analysed instantly. SmartSurvey reporting can track responses providing meaningful ROI for future campaigns.

Increase Customer Engagement

You can enhance the way you interact with your users. Personalised messages can be tailored to meet respondents needs, based on their user history.

Tips for Designing your SMS Survey

Create customised surveys from scratch or use our ready-made templates; here are some quick tips for designing successful SMS surveys.

1. Write Thoughtfully

Create impactful introductions, remember with SMS service you only have 140 characters to make an impression – make them count!

2. Keep it Simple

Be brief, succinct and impactful. If your survey is direct and to the point, it is more likely that respondents will complete it.

3. Have a Clear Call to Action

Make it clear in the SMS message, who has sent the survey link and make sure the survey is relevant to the respondent. When creating an online questionnaire, it's important to keep your target audience in mind in order to use the appropriate terminology and ask the questions in the most effective way.

4. Test your Timings

Experiment with timings to find out which is the best day of the week or time of day to send your SMS survey link. Track your results to improve response rates.

5. Build an Online Presence

Increase traffic to your website by including relevant links.

Choose the Right Tool

SmartSurvey’s online questionnaire software is user-friendly, yet advanced and requires no technical knowledge. You can create online surveys from scratch or use one of our ready-made questionnaire templates. If you have questions about SmartSurvey, simply request a demo or contact our friendly support team.

Do you need some help?

0800 0937 822

Call our friendly Support Team for free and we'll point you in the right direction.

What our customers say?

"We use the smartsurvey tool in all parts of the business, ranging from gathering attendance details for events, asking for evaluation on courses, as well as requesting feedback on new company initiatives. We would be lost without it."

Clare Bowers, Communications & Engagement Manager - HMV

"Dogs Trust has found Smart Survey invaluable for finding out the opinions of or supporters in an easy format. The survey was simple to set up but it looked very professional to our supporters. We can only thank SmartSurvey for all their help."

Charlotte Blunden, DogsTrust

"SmartSurvey is great. Our team use it on a regular basis to poll employees and to get rsvps to events we hold. It is extremely easy to use and a great tool for simplifying my job."

Julie, Oracle