CSAT Calculator

Swiftly calculate your Customer Satisfaction Score with our handy free tool

What is your Customer Satisfaction Score?

Enter the number of responses you received for each score:

CSAT score

How to use the CSAT Score calculator

Easily calculate your CSAT score with our calculator. Just enter your total number of responses for each score from 1 to 5 with the corresponding field in the CSAT calculator. Your total CSAT score will reside somewhere between zero and 100.

A better way

Whatever you’re looking to achieve through calculating your CSAT score, our survey platform has everything you’ll need in terms of performance, functionality and features to improve your customer satisfaction levels.

Quickly gather customer feedback and report on levels of satisfaction among your customer base with a CSAT survey solution that offers:

  • A wide array of customisable and ready to use customer survey templates, with the option to build in the CSAT score question, so you can quickly start gauging your customers’ satisfaction levels
  • An unlimited volume of responses on all our paid plans above Pro monthly, to help maximise the amount of insight you can gain from your customers
  • A great selection of in-built distribution options to choose from, so no matter where your audience is and media channels they prefer, you’ll be able to reach out to them with your survey
  • A CSAT dashboard on Enterprise plans, that helps you view, analyse and keep track of ongoing levels of happiness among your customer base

Security and data protection you can rely on, from our ISO27001 and Cyber Essentials Plus certifications and adherence to GDPR and the Data Protection Act, to our data hosting which is replicated across two UK sites

Solutions to meet any survey need


Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.


Access our most advanced tools, features and integrations to power your feedback activities and drive change.

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