How to create an online survey or questionnaire
When you create a questionnaire or survey, it’s important to know how to write questions that will yield the most accurate and valuable results from your respondents. It's not a case of just writing down all the questions that come to mind! With the right kind of questionnaire software, as well as practice, you'll have an easier time creating the most effective online questionnaires.
Tips for designing online questionnaires
Keep the wording simple
When writing questions for a survey, it's important to make sure they're clear and will be easily understood. You might want to add technical terminology specific to your industry, however, refrain from doing so. There's a good chance that some of your respondents won't understand the meaning behind all of the words, which may lead to confusion. If questions aren't clear enough for your respondents they may just guess the answers, which will lead to inaccurate data.
Only use individual questions
It can be tempting to add two questions into one, however, this is also something that should be avoided. This is because each question might have different results. If an individual only has the option to choose one answer, the results won't be accurate.
Allow respondents to choose "other"
When creating multiple choice free online surveys, it really helps to have "other" as an option for individuals to choose. Some of your respondents may not see their answer reflected in the choices you've provided and without the option to choose "other" then there's a good chance they'll just choose any answer. This will lead to flawed survey data.
Always make sure your survey questions are specific. Broad questions can become confusing and unclear. Make sure you explain exactly what you're looking and specify exactly what you want to know about. This is especially the case when it comes to comment or essay box questions.
Offer the option to skip personal questions
There are a lot of online questionnaires that request personal information from the respondent. Not everyone is comfortable providing this information. If you need to add personal questions into your questionnaire design, allow your respondent to skip the question if they wish to. To do this, you can add an answer that says "prefer not to say" instead of an actual answer. Also, make sure your question is not set to 'mandatory'. This will make individuals feel better because you won't be forcing an answer out of them.
Remember the target market
When creating an online questionnaire, it's important to keep your target audience in mind. This will help you use the appropriate terminology and ask the questions in the most effective way.
Choose the right tool
SmartSurvey is a user-friendly yet advanced online questionnaire software and requires no technical knowledge to create online surveys. You can create questionnaires or surveys from scratch or use one of our ready-made questionnaire templates. If you have questions about SmartSurvey why don’t you request a demo or contact our friendly support team.