SurveyGizmo Alternative

Do you need to find the best online survey tool designed to fit your business needs? To be certain you choose the best alternative to SurveyGizmo (now Alchemer), take a look at our advanced software that allows you to collect valuable customer feedback at every touchpoint.

Compare SmartSurvey vs SurveyGizmo

Satisfied customers are our ultimate goal and we are always looking for ways to provide you with the solutions you need. While you are searching for alternatives to SurveyGizmo, you should look beyond the features to other elements that will help you get the results you need, including data security, customer support, mobile functionality and survey customisation.

UK/EU-based and secure

Data is stored on UK/EU servers.

Dedicated Support

100% personal, one-to-one online and telephone support from dedicated account managers.

SMS distribution

Increase response rates by sending surveys via SMS, instantly reaching your target audience.

SmartSurvey vs SurveyGizmo comparison table

Main features SmartSurvey SurveyGizmo
Unlimited questions & responses:
No restrictions with our business and enterprise plans.
Advanced skip logic:
Use skip logic, piping, scoring and randomisation to ask the right questions.
Powerful analysis features:
Filter survey responses for key statistical data and text analysis.
Multiple file export types:
Export survey data to excel, word, pdf and many more.
Send via bulk email:
Send the survey link, with a customised email message, to a contact list through SmartSurvey.
Download to word or print your survey.
SMS distribution & tracking:
Send surveys via SMS to reach respondents anywhere, anytime.
Export individual responses in bulk:
Quickly download all responses as they appear on the Individual responses tab into one PDF (.pdf) or Word (.doc) file.
Export cross tab report:
View and compare relationships between certain questions. This feature will generate a cross tab report with charts for all questions in your survey. This is exported in an Excel (.xlsx) format.
Dedicated account manager:
Receive support from a dedicated account manager.
All data is stored on servers in the UK/EU.
Data Protection Act:
SmartSurvey is registered under the data protection act. Data collected through SmartSurvey is owned by ‘you’ the user.
Email tracking & automated reminders:
Track open, view, failures, opt-outs, and completes of each respondent in your contact list.

Notice an error in our SurveyGizmo comparison data? Please let us know

SmartSurvey Features

Simple to use

If you are looking for a user-friendly yet advanced online survey software, then sign up to SmartSurvey and you could create and launch your first questionnaire in a matter of minutes. There’s no need to waste time with overcomplicated systems.

GDPR compliant

Do you operate in the UK and perform research through online surveys? If you do, it is essential that your data collection and storage complies with the General Data Protection Regulation (GDPR). To be compliant, none of your data should leave the EU (European Union). With SmartSurvey, all of the data you collect will remain in the UK, where we store it, whereas the SurveyGizmo (now Alchemer) servers are based in the United States.

Customer support when you need it

We understand that your time is valuable. That’s why we are on hand to help you out during UK office hours. Call us any time from Monday to Friday between 9:00 am and 5:30 pm GMT on our free phone number to talk to our friendly, expert support team. We’re committed to solving your issues as quickly as possible, so you can collect the data you need without having to wait for a response to a support ticket or email. During British trading hours, there will always be someone available to take your call.

Upload files

Respondents using SmartSurvey can upload files from their own devices to the survey as part of their response. You can then look at these files within SmartSurvey when viewing responses. This makes SmartSurvey a powerful tool for applications and CVs, or even in situations where you need respondents to send photos.

Advanced design tools

If you’re a design whiz (or work with designers), SmartSurvey offers you the opportunity to build custom themes using HTML and CSS. This gives you ultimate freedom when it comes to designing your surveys. (If you need a hand, we also have a team of designers who can create bespoke themes for you).

Completely free for as long as you want

Although our pricing is competitive, with SmartSurvey there is no obligation to sign up to a paid package. Enjoy many features on our free system for as long as you want and never pay a penny. Should you need to access our premium features, you can easily upgrade your account to a cost effective plan at any time and then downgrade as soon as you have completed your research. There’s no contract – no ties.

Domain branding

SmartSurvey enables you to fully customise your online surveys, which includes the branding of your survey links. You are provided with an option to use your own domain name as part of your survey link, so a sub domain of your choice can replace the default survey link.

Want to know more?

If you are still not sure that we are the best alternative to SurveyGizmo, why not get in touch to find out more?

If you want to know more about our plans or prices, please give our team a call on +44(0)1684 342400 or via the contact form below.

Solutions to meet any survey need


Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.


Access our most advanced tools, features and integrations to power your feedback activities and drive change.

Safe & secure

Security is our most important feature
and we take it seriously

Security features

Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.

ISO 27001 certified

The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

UK/EU based servers

All data is stored and backed up on UK/EU-based servers.

Data Protection Act

Fully compliant with EU Privacy Laws and registered under the Data Protection Act.

You’re in safe hands

EU & UK GDPR Compliant logo.
ISO 27001 Information Security Management logo
HM Government G-Cloud Supplier logo
Cyber Essentials Plus logo
ICO logo
PCI DSS Compliant logo
FSQS Registered logo.

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