Customer Effort Survey Templates
An important aspect of measuring customer service is understanding the amount of effort it takes to interact with your organisation, product or service.
Do customers find it easy or challenging to get an issue resolved, to use your product or service, to speak to someone when they need, and so on? Here, a customer effort score survey can help.
You might ask the customer effort question at the point of interaction, during or after a customer call, or as part of another survey such as a Voice of Customer questionnaire to discover what your customers really want from you, or a customer satisfaction survey. to discover what the like or dislike about your business.
To help you get started, fire up one of our survey templates below. These will save you time and allow you to incorporate the VOC question quickly and easily.