AI-Powered Business Survey Software

Create surveys. Capture insights. Drive action

Feedback collection tool for business. SmartSurvey makes it easy to build surveys and forms, capture responses, and act on real-time insights.
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4.6/5
Screenshots showing CSAT scores and sentiment analysis in a SmartSurvey dashboard.
Trusted by 600,000+ happy users

From survey to insight to action – faster

Build professional surveys in minutes

Create and launch branded surveys quickly without complexity.

Reach respondents everywhere

Distribute surveys via email, SMS, web, QR codes, pop-ups, and more.

Turn responses into clear insights

AI analysis categorises open text feedback into themes in seconds.

Share results that drive action

Real-time dashboards and automated reports keep stakeholders aligned.

Create surveys & forms without the complexity

Build branded surveys using proven templates and question types. Get up and running in minutes.
Design surveys your way

Use pre-built templates or start from scratch. Add your branding, embed media, and create surveys that reflect your organisation – no tech skills required.

Add logic that works for you

Apply skip logic, piping, and scoring to create smart surveys that adapt to each respondent. Ask only what's relevant, and capture richer insights with less effort.

Reach people wherever they are

Distribute surveys via email, SMS, QR codes, web embeds, pop-ups, social media, or offline kiosks. Deliver in 50+ languages and meet respondents on their terms.

Turn survey responses into actionable insights

Stop wasting time tagging feedback and let our AI analysis turn responses into structured insights.
Let AI do the heavy lifting

Automatically organise thousands of open-text responses into meaningful themes in seconds – no manual tagging, no spreadsheets, no bias.

Surface what matters most

Instantly see the biggest themes by volume, track sentiment trends, and spot emerging issues before they escalate.

Understand the why behind responses

Go beyond categories to explore verbatim feedback. Find the specific comments that explain what's driving sentiment and where to take action.

See how teams like yours improved CX

  • Bank of Bahrain & Kuwait
  • Alton Towers
  • BPP
  • Uswitch
“SmartSurvey combines user-friendliness with the security we need. It’s helped us make data-driven decisions to deliver better experiences.”
Hasan Mulla, Head of Customer Experience
BBK logo.
“Since we have been using SmartSurvey,
I would not look elsewhere for any other provider.”
Wayne Burton, Head of Product Excellence and Customer Insight
Alton Towers logo.
“SmartSurvey has transformed our ability to present insights to all levels of the organisation. Our feedback loop is quicker and more effective.”
Oliver Shreeve, Principal UX Researcher
BPP logo.
“We couldn't be happier with SmartSurvey. It means we have been able to use one survey tool across many parts of the business.”
Martin
Uswitch logo.

Share insights that drive decisions

Get real-time visual reporting that helps you make smarter decisions, faster.
Live data dashboards

Track responses in real time with dynamic dashboards that update instantly – stay ahead of trends as they happen.

Shareable insights

Export, download or share your dashboards with stakeholders – keep your team aligned and informed with ease.

Integrate with your existing tools

Connect to Salesforce, Microsoft Teams, Slack, and 300+ platforms via native integrations, API, or Zapier. Automate workflows and get insights exactly where your teams work.

Built for scale, security and compliance

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HIPAA Compliant logo.
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Frequently asked questions

Do you integrate with other tools?
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Built to fit seamlessly into your existing workflows. Embed surveys directly into websites and apps, connect with Salesforce or HubSpot to pull in contact data, or push results to Power BI for advanced reporting. We also offer API and webhook access for custom integrations.

Is my data safe?
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Yes. SmartSurvey is ISO27001 certified and Cyber Essentials Plus accredited. All data is encrypted both in transit using TLS and at rest using AES encryption. We're fully GDPR compliant and offer localised data storage options upon request.

Can I try before committing to a contract?
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Of course. After we understand your needs, we'll show you a personalised demo and set you up on a trial so you can get hands-on with the product. Start by requesting a demo.

How much does it cost?
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Pricing depends on your requirements, so we'd love to have a conversation about the ideal solution for you. We want to make sure we're both a good fit and scope a solution that provides maximum value. Book a demo to get started.

See SmartSurvey in action

Request your demo today