With multiple survey solutions on the market, concerns around GDPR compliance and where data is stored and accessed, plus the uncertainty Brexit brings, choosing a survey platform can be a daunting task.
We’re here to make your life a little easier. We are 100% UK based and our survey tool is trusted by 260,000+ customers, and by over 500 leading UK brands, government and public sector departments.
100% UK-based alternative to SurveyMonkey
Our Survey software has powerful functionality like SurveyMonkey, providing you with the tools you need to get answers to your questions fast. You’ll be building surveys in an instant using our intuitive survey designer or pick one of our template surveys to start collecting feedback in just a few clicks.
Your data stored in the UK and Ireland
We store all your data in the UK and Ireland (including our backups, unlike many other competitors) to ensure you have peace of mind on where your data is stored. If the Brexit outcome doesn’t allow us to store data in Ireland, we have planned to move everything to the UK, so you won’t have to worry about GDPR, European Privacy Laws or Brexit.
Get the help you need when you need it
Can’t figure out how to send a survey via SMS or need help with some complex question logic? Our friendly UK support team will be happy to assist. Feel free to raise a ticket, drop us an email or call us. We pride ourselves on our customer service! Our support team are extremely fast, our average response time is less than 10 minutes.
Why is choosing a UK-based alternative important?
When you work with any survey software it’s important you take the time to understand where data is stored and processed from. If a vendor is based in the US, and the software is hosted in Germany, data may be transferred and processed in two different countries! Different countries have different data protection laws and they need to work in compliance with GDPR if processing the data of European Union Citizens as well as UK data laws.
So not only do you need to understand your own country’s data protection laws, you also need to be aware of the data protection practices and trends in the third country that your data is being transferred to. If data protection breaches are rarely addressed and poor enforcement is taken to safeguard data in those third countries, this could mean disaster in terms of damage to your organisation’s reputation and potential fines if something goes wrong. To make matters worse, being smart about data protection has become even harder with uncertainty around Brexit.
Safe & Secure
Security is our most important feature
and we take it seriously
Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.
ISO 27001 Certified
The highest possible standard for data security. An internationally recognised system for keeping information assets secure.
UK/EU Based Servers
All data is stored and backed up on UK/EU-based servers.
Data Protection Act
Fully compliant with EU Privacy Laws and registered under the Data Protection Act.
You’re in safe hands
Trusted by leading companies and brands worldwide. More than 300,000 people rely on SmartSurvey to collect data online.
Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, IKEA is one step ahead of the competition.Alastair, IKEA
We couldn’t be happier with Smartsurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.Martin, uSwitch
Pro vs Standard
✔ – Your surveys and all your survey data is stored on our UK & Ireland servers
✔ – You’ll get to use question and page randomisation to improve accuracy and reduce bias
✔ – You can quantify free-text responses and generate charts with text analysis
✔ – You’ll get comprehensive email, ticket and phone support during business hours
Business vs Advantage
✔ – You’ll be able to customise and send survey invites instantly via the bulk email tool
✔ – You can secure access to your surveys & data with two factor authentication
✔ – You can fine tune your survey with advanced skip logic, piping & custom url variables
✔ – You’ll get your own dedicated account manager to help you with technical issues
Enterprise vs Premier
✔ – You can collect responses without an internet connection using offline mode
✔ – You’ll be able to boost your response rates and reach by sending survey invites via SMS
✔ – You’ll have access to an account manager and our specialist customer success team for in-depth training and personalised support
Get in touch
If you would like to find out more about how SmartSurvey can help your business, please call us on 0800 0937 822 or complete the form below.