If you operate within the UK (Europe) and perform research through online questionnaires and surveys, it's important you comply with the Data Protection Act 1998 (DPA). The DPA states that data is “not transferred outside the UK without adequate protection”. No doubt SurveyMonkey offers adequate protection, but we offer added peace of mind by hosting your data in the EU and at no point will it leave the EU.
UK phone support
Call us any time from Monday to Friday between 9:00am and 5:30pm GMT on our free phone number. We understand that it's frustrating when you've got a problem and you have to wait for somebody to reply to your email. That is why, during British (UK) trading hours, there is always someone to answer your call and help you out.
We won't be beaten on price. If you receive a formal quote from anyone else, which is less than what we've quoted you, we will match it.
Domain branding (white label)
SmartSurvey enables you to fully customise your online surveys, which includes the branding of your survey links. You are provided with an option to use your own domain name as part of your survey link, so a sub domain of your choice can replace the default survey link. For example: www.surveys.yourdomain.com instead of www.smartsurvey.co.uk. This option is available to our Corporate Account users.
Advanced design tools
If you're a design whiz (or work with designers), SmartSurvey offers you the opportunity to build custom themes using HTML and CSS. This gives you ultimate freedom when it comes to designing your surveys. (If you need a hand, we also have a team of designers who can create bespoke themes for you).
SmartSurvey's Corporate Account provides multi-user functionality and management options. This enables multiple employees in small, medium or large organisations to all use SmartSurvey without sharing the same account. Our Corporate clients find this feature invaluable, as it enables data sensitive surveys to remain private within their organisation. Find out more about our Corporate Account here.
Save and continue later
This feature allows respondents to save their responses at any point during the completion of a survey and come back later. The respondent will be emailed a unique link that will take them straight back to the point at which they last saved the survey. This allows respondents to complete the survey at their own pace and from any location.
This resource allows you to store any survey-related documents within your SmartSurvey account. When attaching files or images to your survey, you can simply open your File Cabinet and select the appropriate file. This eliminates the hassle of hosting the files and images you require elsewhere.
SmartSurvey allows respondents to upload files from their pc/laptop into your survey as part of their response. You can then view the attached files within the results section of your survey. This works great if you need a application completed, a CV supplied or a even photo from your respondent.