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Why we think we’re the best alternative to SurveyMonkey

If you operate within the UK (Europe) and perform research through online questionnaires and surveys, it’s important you comply with the Data Protection Act 1998 (DPA) and your data does not leave the EU! In addition the General Data Protection Regulation (GDPR), intended to strengthen and unify data protection, will be implemented on 25th May 2018 and organisations must ensure that they are compliant.

UK-based

Store your data in the UK and remain fully compliant with GDPR legislation and European Privacy Laws.

Easy to switch

Transferring your data to SmartSurvey from a similar system is simple. We make switching easy.

Personal support

Helpful advice at the end of a phone, via email, by live online chat or support tickets from your account.

Comparison table

  SmartSurvey SurveyMonkey
General
Unlimited questions & responses No restrictions with our business and enterprise plans
Advanced skip logic Use skip logic, piping, scoring and randomisation to ask the right questions
Multiple file export types Export survey data to excel, word, pdf and many more
Powerful analysis features Filter survey responses for key statistical data and text analysis
Offline surveys Collect survey responses at events and kiosks without an internet connection
Email triggers No restrictions with our business and enterprise plans
Multi-user management Send automatic email notifications to you or to respondents
Custom CSS & scripts Add your own custom CSS or Javascript to your surveys & themes
Phone support Contact us on our free phone number to discuss projects in detail
Live chat support Contact us through a live online chat for instant access to our support team
Custom branding Customise background, layout, images, logo, fonts, thank you page and URL
Multi-language analytics Analyse responses from surveys with different languages in one place
SMS distribution Send surveys via SMS to reach respondants anywhere, anytime

Notice an error in our data? Please let us know

Features

UK/EU servers

The Data Protection Act (DPA) states that data is “not transferred outside the UK without adequate protection”. No doubt SurveyMonkey offers adequate protection, but we offer added peace of mind by hosting your data in the UK and at no point will it leave the UK/EU.

If you are collecting data from EU citizens, including your own employees, then you will also need to consider GDPR compliance before May 25th 2018.

Learn more about GDPR

Features

UK phone support

Call us any time from Monday to Friday between 9:00am and 5:30pm GMT on our free phone number. We understand that it's frustrating when you've got a problem and you have to wait for somebody to reply to your email.

That is why, during British (UK) trading hours, there is always someone to answer your call and help you out.

Features

Domain branding

SmartSurvey enables you to fully customise your online surveys, which includes the branding of your survey links. You are provided with an option to use your own domain name as part of your survey link, so a sub domain of your choice can replace the default survey link.

smartsurvey.co.uk/s/surveyid

yourdomain.com/surveyname

Features

Advanced design tools

If you're a design whiz, or have access to designers, SmartSurvey software offers you the opportunity to build custom themes using HTML and CSS. This gives you the ultimate freedom to design your own surveys with a unique theme. Don’t worry though, if you need a hand, SmartSurvey has a team of in-house designers who can create bespoke themes for you.

set survey theme options

Features

Multiple users

SmartSurvey's Business plan provides multi-user functionality and management options. This enables multiple employees in small, medium or large organisations to all use SmartSurvey without sharing the same account.

Our Business clients find this feature invaluable, as it enables data sensitive surveys to remain private within their organisation.

Features

File cabinet

This resource allows you to store any survey-related documents within your SmartSurvey account. When attaching files or images to your survey, you can simply open your File Cabinet and select the appropriate file.

Features

Attach files

SmartSurvey allows respondents to upload files from their pc/laptop into your survey as part of their response. You can then view the attached files within the results section of your survey. This works great if you need an application completed, a CV supplied or even a photo from your respondent.

uploading files to surveys

Features

Want to know more?

If you are still not sure that we are the best alternative to SurveyMonkey, why not get in touch to find out more?

If you want to know more about our plans, please give our team a call on +44(0)1684 342400 or fill out our get in touch form.

Get in touch

Safe & Secure

Security is our most important feature
and we take it seriously

Security Features

Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.

ISO 27001 Certified

The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

UK/EU Based Servers

All data is stored and backed up on UK/EU-based servers. You can rest assured your data never leaves the EU.

Data Protection Act

Fully compliant with EU Privacy Laws and registered under the Data Protection Act.


  • ISO 27001 security logo
  • G-Cloud supplier logo
  • Cyber essentials plus logo
  • MRS Company Partner logo
  • Information Commissioners Office logo
  • McAfee Secure site logo
  • DSS compliant logo

Get in touch

If you would like to find out more about how SmartSurvey can help your business, please call us on 0800 0937 822 or complete the form below.



  • UK-based and secure

    We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

  • Dedicated support

    Access to a knowledgeable account manager for personal assistance for when you most need it.

  • Flexible to suit your needs

    Our friendly design team is on hand to assist with any bespoke design and custom development requests.

  • We’ll go that extra step

    We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

UK-based with safe and secure data storage

100% personal, one-to-one online service

Trusted by leading brands worldwide

GDPR compliant with data collection

Send us a message

Book Your Live Personalised Demonstration

Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.