100% UK-based alternative to SurveyMonkey

Our Survey software has powerful functionality like SurveyMonkey, providing you with the tools you need to get answers to your questions fast. You'll be building surveys in an instant using our intuitive survey designer or pick one of our template surveys to start collecting feedback in just a few clicks.

Your data stored in the UK and Ireland

We store all your data in the UK and Ireland (including our backups, unlike many other competitors) to ensure you have peace of mind on where your data is stored. If the Brexit outcome doesn't allow us to store data in Ireland, we have planned to move everything to the UK, so you won't have to worry about GDPR, European Privacy Laws or Brexit.

Get the help you need when you need it

Can't figure out how to send a survey via SMS or need help with some complex question logic? Our friendly UK support team will be happy to assist. Feel free to raise a ticket, drop us an email or call us. We pride ourselves on our customer service! Our support team are extremely fast, our average response time is less than 10 minutes.

Why is choosing a UK-based alternative important?

When you work with any survey software it's important you take the time to understand where data is stored and processed from. If a vendor is based in the US, and the software is hosted in Germany, data may be transferred and processed in two different countries! Different countries have different data protection laws and they need to work in compliance with GDPR if processing the data of European Union Citizens as well as UK data laws.

So not only do you need to understand your own country's data protection laws, you also need to be aware of the data protection practices and trends in the third country that your data is being transferred to. If data protection breaches are rarely addressed and poor enforcement is taken to safeguard data in those third countries, this could mean disaster in terms of damage to your organisation's reputation and potential fines if something goes wrong. To make matters worse, being smart about data protection has become even harder with uncertainty around Brexit.

Security is our most important feature and we take it seriously

Security Features

Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.

ISO 27001 Certified

The highest possible standard for data security. An internationally recognised system for keeping information assets secure.

Cyber Essentials Plus Certified

Independently assessed to ensure we have robust cyber security measures in place to ensure data is safe and secure from online threats.

Data Protection Act

Fully compliant with EU Privacy Laws and registered under the Data Protection Act.

  • GDPR compliant
  • ISO 27001 security logo
  • G-Cloud supplier
  • Cyber essentials plus
  • Information Commissioners Office
  • McAfee Secure site logo
  • DSS compliant

Customer success stories

Trusted by leading companies and brands worldwide. More than 260,000+ people rely on SmartSurvey to collect data online.

  • Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, IKEA is one step ahead of the competition Alastair, IKEA IKEA logo
  • Our survey response rates have increased greatly after changing to SmartSurvey. We find the whole team extremely professional, yet friendly. We would most definitely recommend SmartSurvey! Amanda, Mercedes-Benz Mercedes Benz Logo
  • We have been using SmartSurvey for a year and have had an excellent service. The survey software is very intuitive and the team are happy to help with any queries Deborah, NHS NHS logo
  • SmartSurvey have an excellent support team who offer immediate, helpful support that I would rate very highly. It's great to be able to pick up the phone to speak to someone and not be in a queue Luis, Parkinson's UK parkinsons uk logo

Key facts for comparing SmartSurvey vs SurveyMonkey

Pro vs Standard

  • Your surveys and all your survey data is stored on our UK & Ireland servers
  • You'll get to use question and page randomisation to improve accuracy and reduce bias
  • You can quantify free-text responses and generate charts with text analysis
  • You'll get comprehensive email, ticket and phone support during business hours
Try Pro

Business vs Advantage

  • You'll be able to customise and send survey invites instantly via the bulk email tool
  • You can secure access to your surveys & data with two factor authentication
  • You can fine tune your survey with advanced skip logic, piping & custom url variables
  • You'll get your own dedicated account manager to help you with technical issues
Try Business

Enterprise vs Premier

  • You can collect responses without an internet connection using offline mode
  • You'll be able to boost your response rates and reach by sending survey invites via SMS
  • You'll have access to an account manager and our specialist customer success team for in-depth training and personalised support
Contact Sales

SurveyMonkey FAQs

Is SurveyMonkey GDPR compliant?

Yes, Survey Monkey is GDPR compliant, as is SmartSurvey. You can find out more about how we comply with GDPR check out our GDPR page.

Is SurveyMonkey secure?

Yes, Survey Monkey is secure. So is SmartSurvey. We both conform to ISO 27001, among the most rigorous security and compliance standards worldwide, with certification conducted by the British Standards Institution (BSI).

Unlike Survey Monkey we are also Cyber Security Plus accredited. Cyber Essentials is a Government backed scheme designed to help organisations of all sizes protect themselves against common cyber-attacks. Certification is a requirement for companies looking to bid for central government contracts sensitive and personal information or the provision of certain technical products and services are involved. Accreditation for Cyber Essentials Plus requires a hands-on technical verification, giving you further peace of mind.

Is Survey Monkey confidential?

Yes, SurveyMonkey is anonymous and confidential. So is SmartSurvey. Offering confidentiality is important if you wish to encourage people to take part in your survey. With our platform you can easily create anonymous surveys in just a few clicks.

Is SurveyMonkey free?

Yes, Survey Monkey offers a free plan. So does SmartSurvey. Our free plan allows you to test out the key features of our platform without charge, and without needing a credit card. You can find all about our different plan types here.

How much does SurveyMonkey cost?

Survey Monkey offers a range of plans, starting from £99 per month, or £384 pounds if you pay annually (prices correct as at September 2020).

Alternatively, SmartSurvey paid plans start from just £30 a month or £360 if billed annually. Unlike SurveyMonkey, SmartSurvey do not charge for additional responses, the price you see in the plan is the price you pay. For more information please see our pricing page.

What is SurveyMonkey used for?

Survey Monkey is used for a wide range of different research applications from customer experience to market research and employee engagement, as well as many other practical applications.

SmartSurvey can be used for the same applications, but with free support by phone, live chat on all plan types. So, irrespective of what you want to build, and the plan type you choose, you have the support you need to achieve your goals.

Get in touch

If you would like to find out more about how SmartSurvey can help your business, or to discuss our plans and pricing, please call us on 0800 8620 809 or complete the form below.

  • UK-based and secure

    We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.

  • Dedicated support

    Access to a knowledgeable account manager for personal assistance for when you most need it.

  • Flexible to suit your needs

    Our friendly design team is on hand to assist with any bespoke design and custom development requests.

  • We’ll go that extra step

    We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.

Find out how we can help

UK-based with safe and secure data storage

100% personal, one-to-one online service

Trusted by leading brands worldwide

GDPR compliant with data collection

Send us a message

Get in touch

Book a demo

Book Your Live Personalised Demonstration

Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.

Complete the form to request your 14 day Enterprise trial