Lost customer survey questions in this example
1. How long have you been a customer of our company?
The answer should be a single choice:
- Less than 6 months
- 6 months to 1 year
- 1 to 2 years
- More than 2 years
2. How did you first hear about our company?
The answer should be a single choice:
- Referral from a friend or family member
- Online search
- Advertising
3. What was the primary reason for discontinuing your use of our products or services?
The answer should be a single choice:
- Poor product quality
- High cost
- Better alternatives available
- Poor customer service
4. How satisfied were you with the products or services you received from our company?
The answer should be a single choice:
- Extremely satisfied
- Somewhat satisfied
- Neither satisfied nor dissatisfied
- Somewhat dissatisfied
- Extremely dissatisfied
5. How likely are you to consider using our products or services again in the future?
The answer should be a single choice:
- Extremely likely
- Somewhat likely
- Neither likely nor unlikely
- Somewhat unlikely
- Extremely unlikely
6. Is there anything you would like us to know about your experience as a customer of our company?
The answer should be a multi line text input.
7. Are there any changes or improvements you would suggest to enhance the customer experience with our company?
The answer should be a multi line text input.
