We've released a new chart type for the Net Promoter Score® (NPS) question. You can now view your NPS scores over time with a trend chart.
Using the results summary filter, you can select the time period for your chart data, which will be reflected across your whole results view. You can then change how much data you show within the chart, choosing from years, quarters, months, weekly or daily using the "Trend By" menu.
Depending on how you choose to show your data, the chart will calculate the NPS score for each data point.
NPS is a valuable way to track and measure customer loyalty and happiness and tracking your results over time helps you to identify areas for improvement and optimisation.
As with our other charts, you can include your NPS Trend chart in your shared results views and exports.