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28 Jun 2022
Discretionary Effort In The Workplace
Whether a customer or colleague, or maybe a friend or family member. I’m sure you can all recall times when ... Read more
20 Jun 2022
How Do We Measure Customer Experience?
Given the state of today’s marketplace where customers and not sellers have all the power, keeping your customers loyal and ... Read more
10 Jun 2022
Survey Best Practices
From the initial design of your survey and question choice, to your survey distribution and reporting of results. While it’s ... Read more
30 May 2022
Transactional NPS VS Relationship NPS
When it comes to business success, one of the most important aspects is your relationship with your customers. If that ... Read more
17 May 2022
How To Develop A Customer Experience Strategy
Having got to grips with what a CX strategy is in the first part of our CX exploration, including how ... Read more
5 May 2022
What Is A Customer Experience Strategy?
From product differentiation and pricing strategies to cross selling, improving customer service and more. There are many strategies businesses can ... Read more
29 Apr 2022
Why Measure Customer Satisfaction?
To answer this question, you need to get back to basics and think about what’s most important to your business. ... Read more
12 Apr 2022
What Is A Consumer Panel?
Whether you’re trying to launch a new product or reposition your brand, or better assess consumer opinion and buying behaviour. ... Read more
30 Mar 2022
Surveys In Marketing
For your business to be successful, there’s no substitute for getting to know your audience and their wants and desires. ... Read more
15 Mar 2022
What Is Net Promoter Score?
Keeping customers satisfied and loyal is a key aim for businesses everywhere. The belief being the more satisfied and loyal ... Read more
8 Mar 2022
What Are Customer Touchpoints?
No matter what type of business, or industry you operate in, your customers will typically go through a series of ... Read more
18 Feb 2022
Diversity and Inclusion Survey Questions for Employees
From rewards and recognition to professional development opportunities and leadership from senior managers. There are many things that can help ... Read more
9 Feb 2022
Employee Engagement Action Plan Ideas
When it comes to business success your staff are one of your most crucial assets. Not only through the knowledge ... Read more
1 Feb 2022
Leading Questions in Surveys
Bias can occur quite frequently in our everyday lives. And we are often the instigators, using bias to turn a ... Read more
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