Get up to speed with the latest insights and news from SmartSurvey.
11 Aug 2022
How Smiley Face Surveys Boost Response Rates
When you consider that an estimated 40% of online surveys are already completed on mobile, and emojis and smileys are ... Read more
8 Aug 2022
How To Measure Patient Engagement
From public to private healthcare organisations. When it comes to the nation’s health, healthcare organisations are working extremely hard to ... Read more
2 Aug 2022
Customer Satisfaction Metrics
With statistics demonstrating that for every customer complaint you receive, there are another 26 who are unhappy but choose to ... Read more
27 Jul 2022
The Future Of Remote Working
Given the chaos caused by the Covid 19 pandemic over the last two and half years and ongoing uncertainty about ... Read more
25 Jul 2022
How To Manage The Great Resignation
With almost a fifth of the UK workforce admitting they intend to leave their current job for a new one ... Read more
11 Jul 2022
Why Employee Experience Matters
When it comes to experiences and how they help shape future behaviour, there are similarities between consumers and employees. While ... Read more
28 Jun 2022
Discretionary Effort In The Workplace
Whether a customer or colleague, or maybe a friend or family member. I’m sure you can all recall times when ... Read more
20 Jun 2022
How Do We Measure Customer Experience?
Given the state of today’s marketplace where customers and not sellers have all the power, keeping your customers loyal and ... Read more
10 Jun 2022
Survey Best Practices
From the initial design of your survey and question choice, to your survey distribution and reporting of results. While it’s ... Read more
30 May 2022
Transactional NPS VS Relationship NPS
When it comes to business success, one of the most important aspects is your relationship with your customers. If that ... Read more
17 May 2022
How To Develop A Customer Experience Strategy
Having got to grips with what a CX strategy is in the first part of our CX exploration, including how ... Read more
5 May 2022
What Is A Customer Experience Strategy?
From product differentiation and pricing strategies to cross selling, improving customer service and more. There are many strategies businesses can ... Read more
29 Apr 2022
Why Measure Customer Satisfaction?
To answer this question, you need to get back to basics and think about what’s most important to your business. ... Read more
12 Apr 2022
What Is A Consumer Panel?
Whether you’re trying to launch a new product or reposition your brand, or better assess consumer opinion and buying behaviour. ... Read more
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