Blog

Get up to speed with the latest insights and news from SmartSurvey.

Philip Cleave

19 Jan 2022

The Best Time to Send a Survey

Having done everything to perfect your survey, you’ll want to achieve the best possible response rate after sending it. From ... Read more

Distribution, Know-how

Philip Cleave

14 Jan 2022

What is Customer Onboarding?

When it comes to relationships, we all know the importance of creating a great first impression. Just consider all the ... Read more

Customer Experience, Know-how, Use Cases

Philip Cleave

24 Dec 2021

Pilot Testing Questionnaires

It doesn’t matter whether you’ve previously built lots of questionnaires, or you’re working on your very first one. You’ll want ... Read more

Know-how, Questions

Philip Cleave

17 Dec 2021

What is Informed Consent?

Whether as a result of our participation in a research study, or as a health or social care patient. No ... Read more

Know-how, Use Cases

Philip Cleave

13 Dec 2021

Creative Ways to Collect Feedback

When it comes to feedback, we all consciously and subconsciously collect it from others daily. It’s why we adapt our ... Read more

Distribution, Know-how

Philip Cleave

7 Dec 2021

Single Customer View

In today’s digital age organisations have more information about us than ever before. They are also continually looking for new ... Read more

Customer Experience

Philip Cleave

30 Nov 2021

Poll vs Survey: Difference and Uses

From the difference between surveys and questionnaires, to the variations that exist between surveys and online forms. When it comes ... Read more

Know-how, Use Cases

Philip Cleave

23 Nov 2021

Employee Onboarding: How to Get it Right

When it comes to your company assets, staff are among your most valuable, as having the right employees, knowledge and ... Read more

Know-how, Use Cases

Philip Cleave

4 Nov 2021

Omnichannel vs Multichannel: Why It Matters for CX Surveys

While many of us will be familiar with the term customer experience (CX) and its importance to driving brand loyalty ... Read more

Customer Experience, Know-how

Philip Cleave

12 Oct 2021

One Question Surveys

Whatever survey you create, you’ll want to achieve as high a survey response rate as you can, as this will ... Read more

Know-how, Questions

Philip Cleave

20 Sep 2021

Survey Email Subject Lines

When it comes to survey distribution methods, email is still up there as one of the most popular ways to ... Read more

Distribution, Know-how

Philip Cleave

1 Sep 2021

How to Present Survey Results

Having worked hard on your survey design and achieved some great results, you’ll want to maximise their value with those ... Read more

Design, Know-how

Philip Cleave

18 Aug 2021

Getting the Most Out Of Your Reporting and Analysis Features

Whatever size, or type of organisation you are, having an improved understanding of your stakeholder audience has never been more ... Read more

Features, Know-how

Philip Cleave

28 Jul 2021

Measuring Customer Loyalty

Wouldn’t it be great if after making their first purchase, more of these same customers kept returning to your business? ... Read more

Customer Experience

Philip Cleave

20 Jul 2021

Developing a More Human Approach to Customer Support

With today’s ever more competitive marketplace, it’s no longer enough for businesses to rely solely on product quality and the ... Read more

Customer Experience

See how SmartSurvey can help you

Book a Free Live Personalised Demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.