Sub-Processors

Effective from: 1 August 2025

Sub-Processor Purpose Data Residency Additional Notes / Links
ANS Group Ltd Infrastructure hosting United Kingdom –
Iomart Group Infrastructure hosting United Kingdom Includes Redstation
Civo Ltd Cloud infrastructure for processing customer survey data for AI Insights features United Kingdom No data transferred outside UK
Amazon Web Services EMEA Sarl File uploads/downloads to SmartSurvey customer accounts UK and Ireland AWS Sub-Processors
Cloudflare, Inc. Content delivery and performance/security enhancement UK servers within Cloudflare’s Anycast network Cloudflare Network - Sub-Processors
Other Sub-Processor Purpose Data Residency Additional Notes / Links
MessageBird B.V. SMS feature processing Netherlands and Belgium (EU) No processing outside the EU
Vultr Email tool (sending/scheduling/export) United Kingdom No access to customer data
FireText Communications Ltd SMS feature processing United Kingdom –
Microsoft Azure Sentiment analysis (microservices) United Kingdom No training of LLMs; no data transferred outside UK
Integration.app Enables third-party integrations May vary depending on third-party service Data may be transferred outside the UK by third parties

Our core values

Amazing

We work hard each day to show our customers they can trust us to store their data securely, trust us to be available to provide technical support and trust us to always provide the best solutions.

Supportive

Whatever the issue – big or small – our customers can always reach out to us for personalised support. We’re a close-knit team, so our supportive approach is second nature.

Professional

We understand your surveys represent you and your company – so they need to be of the highest standard. We handle your projects as if they were our own.

Intuitive

‘User-friendly’ is our mantra and every aspect of SmartSurvey is designed with our customers in mind. Collecting information from your audience should never be complicated.

Flexible

We’re not set in our ways and innovation gets us excited. We love suggestions from our customers and we’ll always be able to build a package to suit your needs.

Friendly

We are professional, but not serious. You’ll always find a friendly voice at the end of the phone to help you.

Quality

Everything we do has to be done well. ‘That’ll do’ will never cut it with us.

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