Effective from: 1 August 2025
Sub-Processor | Purpose | Data Residency | Additional Notes / Links |
---|---|---|---|
ANS Group Ltd | Infrastructure hosting | United Kingdom | – |
Iomart Group | Infrastructure hosting | United Kingdom | Includes Redstation Ltd |
Civo Ltd | Cloud infrastructure for processing customer survey data for AI Insights features | United Kingdom | No data transferred outside UK |
Amazon Web Services EMEA Sarl | File uploads/downloads to SmartSurvey customer accounts | UK and Ireland | AWS Sub-Processors |
Cloudflare, Inc. | Content delivery and performance/security enhancement | UK servers within Cloudflare’s Anycast network | Cloudflare Network - Sub-Processors |
Other Sub-Processor | Purpose | Data Residency | Additional Notes / Links |
---|---|---|---|
MessageBird B.V. | SMS feature processing | Netherlands and Belgium (EU) | No processing outside the EU |
Vultr | Email tool (sending/scheduling/export) | United Kingdom | No access to customer data |
FireText Communications Ltd | SMS feature processing | United Kingdom | – |
Microsoft Azure | Sentiment analysis (microservices) | United Kingdom | No training of LLMs; no data transferred outside UK |
Integration.app | Enables third-party integrations | May vary depending on third-party service | Data may be transferred outside the UK by third parties |