Effective from: 21 August 2026
| Sub-Processor | Purpose | Data Residency | Additional Notes / Links |
|---|---|---|---|
| ANS Group Ltd | Infrastructure hosting | United Kingdom | – |
| Iomart Group | Infrastructure hosting | United Kingdom | Includes Redstation |
| Civo Ltd | Cloud infrastructure for processing customer survey data for AI Insights features | United Kingdom | No data transferred outside UK |
| Amazon Web Services EMEA Sarl | File uploads/downloads to SmartSurvey customer accounts | UK and Ireland | AWS Sub-Processors |
| Cloudflare, Inc. | Content delivery and performance/security enhancement | UK servers within Cloudflare’s Anycast network | Cloudflare Network - Sub-Processors |
| Hydra Communications T/A Zare | IT infrastructure and web hosting | United Kingdom | - |
| Other Sub-Processor | Purpose | Data Residency | Additional Notes / Links |
|---|---|---|---|
| MessageBird B.V. | SMS feature processing | Netherlands and Belgium (EU) | No processing outside the EU |
| Vultr | Email tool (sending/scheduling/export) | United Kingdom | No access to customer data |
| FireText Communications Ltd | SMS feature processing | United Kingdom | – |
| Microsoft Azure | Sentiment analysis (microservices) | United Kingdom | No training of LLMs; no data transferred outside UK |
| Membrane Inc | Enables third-party integrations | May vary depending on third-party service | Data may be transferred outside the UK by third parties |
