How well is your customer support team performing? How great is your customer service? How happy are your customers?
For any size of business, it can be difficult to answer these questions, particularly as a business grows it becomes impossible to have visibility of every single customer support request or issue. Yet this is crucial to understand how happy your customers are, as the value of a positive customer service experience is immeasurable, making a huge different to profitability and future security
By distributing online customer service feedback surveys you can measure the quality of your support , improve areas where your team is struggling and help ensure high levels of customer satisfaction at every point of contact within your business.
Increasing customer retention rates by 5%, increases profits by 25% to 95%. Bain & Company
67% of consumers and 74% of business buyers say they’ll pay more for a great experience. Salesforce
84% of organizations working to improve CX report an increase in revenue. Dimensions data
UK-based with safe and secure data storage
100% personal, one-to-one online service
Trusted by leading brands worldwide
GDPR compliant with data collection
Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.
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