An employee pulse survey is a fast and more frequent survey method that can be used to quickly ascertain the levels and drivers of employee satisfaction and engagement. The pulse survey can provide an effective snapshot of your employees’ current thoughts and a valuable insight into the health of your company.
Highly engaged teams show 21% greater profitability Gallup
A study of 64 organizations revealed that organizations with highly engaged employees achieve twice the annual net income of organizations whose employees lag behind on engagement.Forbes
Whether you are a large or a fast-growing business, there will be occasions when you experience more rapid or frequent change, which could be the result of a sudden surge in staff leavers or structural changes as a result of personnel or departmental changes. With a pulse survey you would be able to measure what affect this might be having on your employees’ mood and engagement levels, and subsequently tweak your communications strategy to allay any worries they may have to ensure they remain motivated and productive.
A M&A can be an extremely stressful and uncertain time for everyone involved. And while the end goal may be a positive, good communications during the transition process is vital, otherwise damaging rumours or misinformation can spread quickly. With the right pulse survey questions, you could quickly test your employees understanding of your M&A to ensure it was correct, measure how well they were coping with changes and see how comfortable they were with your company’s future vision and goals. After analysing this feedback, you could then take any required steps you needed to keep your M&A activity on track.
While it’s important to ensure your staff are working productively, it’s equally important to ensure that the line managers they report to are also accountable and operating effectively. With the right mix of questions, you can not only gauge your employees’ understanding of what is expected of them in their roles, but also measure how effectively they are being managed. You can then use your findings to make any necessary improvements and create a closer employee and manager dialogue, which will benefit your business going forward.
A well written, designed and frequently implemented employee pulse survey can deliver a series of benefits that include:
with fewer questions employees are more likely to read and complete your survey. In fact, employee pulse surveys have on average higher response rates than standard surveys.
besides having a larger overall volume of feedback to work with, shorter surveys are also easier to absorb, evaluate and make decisions on.
with more regular survey feedback it’s simpler to track evolving employee sentiment and immediately act on any developing negative trends.
when you have more regular dialogue with your employees, they feel more valued and listened to, which is good for employee relations and recruitment.
by eliciting more frequent feedback from your employees, you’re able to ensure everyone is on-brand, develop happier and more trusting teams and build a stronger company culture going forward.
Companies with engaged employees outperform those without by 202%Gallup
Given that employee pulse surveys are quick to create, simple to manage, frequently distributed and generally yield higher response rates than other survey types, they are an ideal opportunity to gain some valuable insight. So, you will want to make sure you get them right.
Teams classified as in the ‘high performance zone for engagement’ had a 37% net promoter score (NPS) versus 10% NPS for teams ‘outside of high performance zone for engagement.’Gainsight
If you are to get the best and most honest survey responses, it is essential to provide anonymity. Your staff need to feel safe to give you open and truthful feedback without the worry of reprisal.
With a SmartSurvey account this is simple to do with the use of the Anonymous Survey feature, which once activated makes the respondent’s IP address invisible to the survey user. Similarly, for surveys distributed by email or SMS, although the respondent’s contact information (email/mobile number) is stored and tracked with their response, they are inaccessible to the survey user.
When you frequently run surveys, but are busy with many other things, it’s easy to forget to send them at the right time. Automation tools can help you and save you time, as you can schedule future surveys to automatically distribute at certain times, as well as automatically time reminders to be sent to respondents who have failed to complete your survey based on your initial invite.
No matter how informal your employee pulse survey process may be, confidentiality and data protection are critical, particularly when collecting personally identifiable information from employees. It’s vital that your data collection software complies with the current GDPR laws governing the safe collection, use and storage of personal data.
Working with a compliant company like SmartSurvey can ensure you achieve this. As an ISO27001 accredited business we have some of the most robust industry processes and infrastructures in place to secure our customers’ data including hosting in a secure, UK based data centre.
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Request a free live and personalised demonstration of SmartSurvey. One of our friendly team members will talk you through the software and answer any questions.
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