About accessible surveys at SmartSurvey

December 2020

Accessibility Statement

SmartSurvey are working towards WCAG (Web Content Accessibility Guidelines) 2.1 AA compliance.

This statement covers our accessible survey theme, which is accessed via the theme library in the Accessible section. Our standard themes are not covered by this statement.

Most question types in this theme are approximately 85 to 90% WCAG 2.1 AA compliant. This is the widely accepted standard for web accessibility.

Our surveys have the following accessibility features:

  • Usable with keyboard only
  • Accessible colour:
  • Colour blind friendly
  • Good colour contrast
  • Supports browser zoom up to 400% with some minor issues
  • Compatible with widely used screen readers with some minor issues.

Question types 90% compliant

  • Single text box
  • Comment / essay box
  • Multiple text boxes
  • Multiple choice (all variations)
  • Time
  • Matrix of choices (excluding multiple choice questions)
  • Save and continue.

Question types 70-90% compliant

  • Date (date can be entered manually but calendar widget is not accessible)
  • Likert – issues with labels which can be partially rectified by the question text
  • File upload – usable with a screen reader but no feedback on progress provided.

Inaccessible question types

  • Ranking
  • Continuous sum
  • Semantic differential.

We plan to address issues with the Ranking and Continuous Sum question types in future releases.

WCAG 2.1 survey fails

The following issues are survey wide:

Though the accessible theme does not support text scaling, browser zoom to 400% is supported. We plan to support text scaling in future releases.

Our next major release of the codebase will be fully WCAG 2.1 AA compliant.

Assistive technology information

Info for screen reader users

Our surveys work best with NVDA screen reader and Firefox browser. The surveys are also usable when navigating with JAWS with Chrome or Voiceover with Safari on iPhone or iPad as listed in the next section.

Screen reader tips

  • Each question is a heading
  • Our surveys support using forms (or focus) mode throughout. However, some of the more complex question types can cause issues. You may occasionally need to exit forms mode to review the question.
  • We recommend tabbing through questions
  • If you make a mistake, you may find that spotting errors is inconsistent. We are planning to improve error usability soon.

Screen reader compliance

Our accessible theme questions have been successfully tested by an expert screen reader user. Accessible survey questions are usable with the following screen readers:

Windows 10

  • NVDA
    1. Firefox
    2. Chrome
  • JAWS
    1. Chrome
    2. Firefox
    3. Internet Explorer 11

IOS (iPhone)

  • Voiceover
    1. Safari

Other assistive technologies

We are planning to expand our accessibility testing to include:

  • Further testing with expert users
  • Android
  • Speech recognition.

If you are an assistive technology user, we welcome your feedback on our survey tools. Please contact us on accessibility@smartsurvey.co.uk.

Our commitment to accessibility

We plan to improve the accessibility of our products and services in line with WCAG guidance and other accessibility principles. We are currently working with an independent accessibility specialist to help us reach this goal.

Our WCAG compliance claim is the result of stringent, manual testing. As well as manual testing, we will be inviting expert users with access needs to give us feedback. Our aim is to go beyond box ticking and provide the best experience for users with access needs.


It's important that you create your survey with accessibility in mind. To this end, we will also be providing accessibility guidance for survey creators via our help pages, starting with advice on creating an accessible survey and choosing accessible questions.

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