Employee Satisfaction Surveys

Increased job satisfaction leads to a more productive workforce and a more successful business.

Creating employee satisfaction surveys

You can get to the heart of what motivates your workforce and affects the mood in the workplace by running job satisfaction surveys. Time spent on understanding your employees will pay dividends in the long run, as employee satisfaction directly impacts customer satisfaction.

Using online employee survey software is an efficient way of gathering the feedback needed to unearth insights about your workforce’s happiness. Create job or employee satisfaction questionnaires easily from scratch or with pre-built templates, and distribute to all your employees in a couple of clicks.

Employee satisfaction survey benefits

It doesn’t matter if you only have a handful of employees or thousands, understanding how they feel about their employment is a key factor in maintaining and improving staff retention and employee engagement. Measuring staff satisfaction, then, offers the following benefits:

  1. Morale: If your employees aren’t satisfied it can have a knock-on effect across your whole company, as downcast colleagues will have a negative impact on other team members and co-workers. Capturing staff feedback on satisfaction levels – whether within a general employee survey, incorporated into pulse surveys or through running dedicated staff satisfaction surveys – will help managers and the HR team measure and monitor trends, and spot issues before they escalate.
  2. Customer relations: Negative attitudes – and the behaviours they manifest – will also cast your company or brand in a less than positive light among your customers. If your employees are unhappy and have lost the love for your organisation that negativity will be passed on in their relationship management of key clients which can have serious consequences. If negativity and dissatisfaction are allowed to grow unchecked this can be just as damaging to the wider customer experience (this is where the Employee Net Promoter Score survey (eNPS) can prove valuable, in quantifying any growth in your ‘detractors’ or even ‘passives’).
  3. Productivity: We all know that feeling motivated, excited and engaged by our jobs means we are naturally more productive so measuring, monitoring and improving job satisfaction is vital if you want a highly productive workforce.

How to measure employee satisfaction

How do you know if employees are satisfied at work? The simplest way to find out is to ask them! You can assess your employees’ attitudes and opinions towards your company, explore passion factors, pick up burnout tendencies, measure loyalty and engagement, and judge workplace climate … all within a carefully crafted job satisfaction survey.

With the feedback collected you can build a happy, positive and productive workforce. Line managers or HR professionals can create an online survey by exploring the following areas of employee satisfaction:

Job satisfaction

Ask questions to discover if your employees find their work purposeful and challenging. Do they want more responsibility? What are employees’ opinions on the processes and procedures? What would they change about their role?

See also: Employee Net Promoter Score surveys

Development, training and career progression

Do your staff feel like they have opportunities to grow and develop? Is there room for progression in the job? And do they get enough advice on their career path within the company?

See also: Training surveys


What do your employees think of the team they work in? When there’s great chemistry in a team there’s nothing that cannot be achieved.

See also: Onboarding surveys

Benefits and rewards

You may think the benefits you offer are brilliant, but what do your employees think? Is there more you can do to support their productivity, well-being and health? May be a weekly cake run will help with office morale!

See also: Employee benefit surveys

Management and leadership

According to your employees, how available is management? Do they get regular feedback? If there’s friction between managers and your employees, it’s vital for staff satisfaction that these issues are resolved.

See also: 360 feedback surveys

Work-life balance and commuting

Is there anything you can to do improve your employees’ well-being? Find out by asking questions about their work-life balance, workstation set-up and how they commute. Would working remotely help avoid long and stressful commutes? Use the information gathered to increase employee engagement, improve training, created career progression programs and generate reward schemes that will boost your employees’ satisfaction.

See also: Pulse surveys

Ready to get started?

From basic surveys to complex data collection projects we have a plan to suit your needs. Start for free with a basic account or try out our advanced functionality on a 14 day trial – no credit card required.

Employee satisfaction survey templates

To get started quickly you might find it helpful to adapt an existing survey example. Feel free to use or customise one of our ready-made online employee survey templates:

Get started and create your first survey

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