Employee Satisfaction Surveys
Increased job satisfaction leads to a more productive workforce and a more successful business.
A survey platform for everyone
From small teams to large organisations, HR professionals and managers trust our platform to capture and act on employee feedback every day.
Quickly build surveys employees want to engage with
Our survey software offers a rich array of design features to let you quickly and easily reach your staff members, so you can capture their satisfaction levels. All our plans benefit from unlimited surveys, flexible templates and the question types you need.
For more demanding needs, paid plans introduce survey logic and advanced question types. Enterprise plans add powerful survey dashboards and custom variables.
Reach your staff where they are
With flexible and powerful distribution options built in, you’ll find that all plans allow unique links for easy sharing and tracking of your surveys, or even embedding onto your website or company intranet.
Business plans and above provide the option to distribute and track surveys using our email distribution tool. Enterprise plans extend this further with options to send surveys by SMS or for offline survey capture.
Draw out actionable insight
Our survey platform gives you the tools you need to draw out the most important employee feedback. All plans let you see employee responses in real-time, with a visual summary to quickly make sense of the data.
Paid plans add more powerful reporting and analysis options including custom charts, word clouds and filtering, and the ability to create, save and share bespoke reports. Business plans and above add automated report scheduling, raw and summary data, and cross tab exports.
The power of employee surveys
You can get to the heart of what motivates your workforce and affects the mood in the workplace by running job satisfaction surveys. Time spent on understanding your employees will pay dividends in the long run, as employee satisfaction directly impacts customer satisfaction.
Using online employee survey software is an efficient way of gathering the feedback needed to unearth insights about your workforce’s happiness. Create job or employee satisfaction questionnaires easily from scratch or with pre-built templates, and distribute to all your employees in a couple of clicks.
Employee satisfaction survey benefits
It doesn’t matter if you only have a handful of employees or thousands, understanding how they feel about their employment is a key factor in maintaining and improving staff retention and employee engagement. Measuring staff satisfaction offers the following benefits:
If your employees aren’t satisfied it can have a knock-on effect across your whole company, as downcast colleagues will have a negative impact on other team members and co-workers. Capturing staff feedback on satisfaction levels – whether within a general employee survey, incorporated into pulse surveys or through running dedicated staff satisfaction surveys – will help managers and the HR team measure and monitor trends, and spot issues before they escalate.
Negative attitudes and the behaviours they manifest will also cast your company or brand in a less than positive light among your customers. If your employees are unhappy and have lost the love for your organisation that negativity will be passed on in their relationship management of key clients which can have serious consequences. If negativity and dissatisfaction are allowed to grow unchecked this can be just as damaging to the wider customer experience (this is where the Employee Net Promoter Score survey (eNPS) can prove valuable, in quantifying any growth in your ‘detractors’ or even ‘passives’).
We all know that feeling motivated, excited and engaged by our jobs means we are naturally more productive so measuring, monitoring and improving job satisfaction is vital if you want a highly productive workforce.
How to measure employee satisfaction
How do you know if employees are satisfied at work? The simplest way to find out is to ask them! You can assess your employees’ attitudes and opinions towards your company, explore passion factors, pick up burnout tendencies, measure loyalty and engagement, and judge workplace climate – all within a carefully crafted job satisfaction survey.
Ask questions to discover if your employees find their work purposeful and challenging. Do they want more responsibility? What are employees’ opinions on the processes and procedures? What would they change about their role?
See also: Employee Net Promoter Score surveys
What do your employees think of the team they work in? When there’s great chemistry in a team there’s nothing that cannot be achieved.
See also: Onboarding surveys
Management and leadership
According to your employees, how available is management? Do they get regular feedback? If there’s friction between managers and your employees, it’s vital for staff satisfaction that these issues are resolved.
See also: 360 feedback surveys
Development, training and career progression
Do your staff feel like they have opportunities to grow and develop? Is there room for progression in the job? And do they get enough advice on their career path within the company?
See also: Training surveys
Benefits and rewards
You may think the benefits you offer are brilliant, but what do your employees think? Is there more you can do to support their productivity, well-being and health? May be a weekly cake run will help with office morale!
See also: Employee benefit surveys
Work-life balance and commuting
Is there anything you can to do improve your employees’ well-being? Find out by asking questions about their work-life balance, workstation set-up and how they commute. Would working remotely help avoid long and stressful commutes? Use the information gathered to increase employee engagement, improve training, created career progression programs and generate reward schemes that will boost your employees’ satisfaction.
See also: Pulse surveys
Solutions to meet any survey need
Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.
Access our most advanced tools, features and integrations to power your feedback activities and drive change.