NPS® Calculator
What is your Net Promoter Score?
How to use the Net Promoter Score calculator
It’s easy to work out your NPS score with our handy online calculator. Simply enter the number of responses for each score from 0 to 10 with the corresponding field in the calculator. Your overall NPS calculation will lie somewhere between 100 and -100. See also: What is a good Net Promoter Score?
Visit one of the pages below to learn more
SmartSurvey for CX
See how to collect feedback across every touchpoint, track CX metrics in one place, and turn insights into improvements that build loyalty.
NPS with SmartSurvey
See how SmartSurvey calculates your NPS automatically, shows you what's driving promoters and detractors, and helps you turn customers into advocates.
SmartSurvey automatically calculates your NPS and gives you the insight and tools to build loyalty
Calculate NPS automatically and track score trends
No spreadsheets, no formulas, no fuss. SmartSurvey works out your Net Promoter Score the moment responses come in. Simply create your NPS survey, capture feedback and our platform will give you the real-time scores automatically.
Create beautiful, on-brand surveys
Create professional-looking NPS surveys that match your brand and make a great impression, without needing a design degree or developer on speed dial.
Close the feedback loop
Create cases from responses that need customer follow-up. Assign cases to your team, track the status, and communicate with respondents in-app.
Use AI to understand detractor themes in seconds
AI reads through every detractor and promoter comment to help you identify what's influencing loyalty. Spot patterns in complaints and praise instantly, so you know what's holding scores back and what's building advocates.
Want to see it in action?
Book your demo today!
Chat with one of our friendly UK team about your NPS project. We'll be happy to give you a tour of the platform, explore its advanced functionality and show you how it can solve your CX challenges.
