Thanks to SmartSurvey, our communication strategy is making us stand out from the crowd. By using SMS, asking the right questions and acting on results, IKEA is one step ahead of the competition.
Patient Satisfaction Surveys
Patient Satisfaction Surveys
A survey platform for everyone
From small clinics to large healthcare trusts, medical professionals and practice managers are trusting our platform to capture and act on patient feedback every day.
Quickly build surveys patients want to engage with
The SmartSurvey platform provides a powerful collection of design features to help you quickly and easily capture patient feedback and measure satisfaction levels. All plans offer unlimited surveys, a selection of templates and a range of flexible question types.
For more demanding needs, paid plans include survey logic and even more advanced question types. Enterprise plans add powerful dashboards and custom variable options.
Reach your patients on- and offline
All plans provide unique links for easy sharing and tracking of your surveys, or for embedding onto your website.
Business plans and above provide even more flexibility, with the option to send and track surveys using our dedicated email distribution tool. Enterprise plans further extend your options with the ability to distribute surveys by SMS or to use offline survey capture and kiosk modes.
Get more actionable insights
SmartSurvey provides the tools you need to reveal the most important patient feedback. All our plans let you see responses in real-time, and provide a visual summary so you can quickly make sense of your survey data.
Paid plans add even more powerful reporting and analysis, including the ability to create, save and share bespoke reports such as customised charts, word clouds and filtering. Business plans and above allow automated report scheduling, raw and summary data, and cross tab exports.
Measuring patient satisfaction with surveys
Patient satisfaction surveys are gaining in importance and should be at the heart of any healthcare provision. It’s valuable to get a holistic view of what patients really think about the care and treatment they receive. The simple insights healthcare surveys provide lead to smarter decisions on how to improve healthcare, patient happiness and even the job satisfaction of your doctors and nurses.
What makes your patients happy? Could appointment waiting times be improved? Is the waiting room comfortable? How likely are your patients to recommend your service to friends and family if they needed similar care or treatment? A short survey taken in private (or anonymously) can quickly reveal a wealth of information on every area of your patients’ experience.
Popular questionnaire topics
- Quality of treatment received
- Hospital, practice and GP surgery facilities
- Appointment booking, procedures and waiting times
- Interactions with staff
- Level of communication between patients and providers
- Health and safety
- Level of support for outpatients
- Accessibility of facilities
Improve patient-provider collaboration
Measuring patient satisfaction through surveys is a very effective way of enabling the patient/provider collaboration needed to ensure quality healthcare. Identify, address and improve every aspect of the healthcare you provide.
Creating patient satisfaction surveys
Creating and distributing patient satisfaction surveys should be cost effective, quick and efficient. Neither the conducting or taking of the survey should be a hassle.
Creating online surveys means you can design and publish them instantaneously, get results in real-time, and collect and analyse results in one place. Most importantly, there’s no manual data input to contend with.
Are you part of the NHS? If so, you’ll be eligible for a not-for-profit discount.
Reveal hidden insights with text analysis
When you survey your patients be sure to add in a free text comment box so your respondents can leave their thoughts and opinions. With text analysis you can quickly see recurrent themes from open ended responses and use these to inspire some brilliant changes and improvements to the healthcare you provide.
Start quickly with a template
Use our editable Patient Satisfaction survey template to get your survey up and running in minutes.
How are we different?
Your data will be stored and processed here in the UK for your peace of mind.
We pride ourselves on going above and beyond for our customers, providing expert advice and support whenever you need it.
You're in safe hands
Our secure platform and robust data protection measures ensure your data is safe and secure with us. We are ISO27001 and Cyber Essentials Plus certified.
We understand the importance of personal interaction, which is why we offer a human touch alongside our cutting-edge technology.
We're committed to making our surveys accessible to everyone, with a range of features to support those with disabilities.
With no limits on the number of responses you can collect, you can be sure your survey will reach as many people as possible without it being cost prohibitive.
Don't just take our word for it
Over 500,000 users have registered to use SmartSurvey.
We couldn't be happier with SmartSurvey, we love its functionality and flexibility. This means we have been able to use one survey tool across many parts of the business.
Get in touch
We are ISO27001 certified, registered under the Data Protection Act and fully compliant with EU Privacy Laws.
Access to a knowledgeable account manager for personal assistance for when you most need it.
Our friendly design team is on hand to assist with any bespoke design and custom development requests.
We succeed if you succeed. Our goal is to help you carry out effective research and we’re here to help you achieve that.