Patient Satisfaction Surveys

Do you know how happy your patients are? We can help you find out.

A survey platform for everyone

From small clinics to large healthcare trusts, medical professionals and practice managers are trusting our platform to capture and act on patient feedback every day.


Quickly build surveys patients want to engage with

The SmartSurvey platform provides a powerful collection of design features to help you quickly and easily capture patient feedback and measure satisfaction levels. All plans offer unlimited surveys, a selection of templates and a range of flexible question types.

For more demanding needs, paid plans include survey logic and even more advanced question types. Enterprise plans add powerful dashboards and custom variable options.


Reach your patients on- and offline

All plans provide unique links for easy sharing and tracking of your surveys, or for embedding onto your website.

Business plans and above provide even more flexibility, with the option to send and track surveys using our dedicated email distribution tool. Enterprise plans further extend your options with the ability to distribute surveys by SMS or to use offline survey capture and kiosk modes.


Get more actionable insights

SmartSurvey provides the tools you need to reveal the most important patient feedback. All our plans let you see responses in real-time, and provide a visual summary so you can quickly make sense of your survey data.

Paid plans add even more powerful reporting and analysis, including the ability to create, save and share bespoke reports such as customised charts, word clouds and filtering. Business plans and above allow automated report scheduling, raw and summary data, and cross tab exports.

Measuring patient satisfaction with surveys

Patient satisfaction surveys are gaining in importance and should be at the heart of any healthcare provision. It’s valuable to get a holistic view of what patients really think about the care and treatment they receive. The simple insights healthcare surveys provide lead to smarter decisions on how to improve healthcare, patient happiness and even the job satisfaction of your doctors and nurses.

What makes your patients happy? Could appointment waiting times be improved? Is the waiting room comfortable? How likely are your patients to recommend your service to friends and family if they needed similar care or treatment? A short survey taken in private (or anonymously) can quickly reveal a wealth of information on every area of your patients’ experience.

Popular questionnaire topics

  • Quality of treatment received
  • Hospital, practice and GP surgery facilities
  • Appointment booking, procedures and waiting times
  • Interactions with staff
  • Level of communication between patients and providers
  • Health and safety
  • Level of support for outpatients
  • Accessibility of facilities

Improve patient-provider collaboration

Measuring patient satisfaction through surveys is a very effective way of enabling the patient/provider collaboration needed to ensure quality healthcare. Identify, address and improve every aspect of the healthcare you provide.

Creating patient satisfaction surveys

Creating and distributing patient satisfaction surveys should be cost effective, quick and efficient. Neither the conducting or taking of the survey should be a hassle.

Creating online surveys means you can design and publish them instantaneously, get results in real-time, and collect and analyse results in one place. Most importantly, there’s no manual data input to contend with.

Are you part of the NHS? If so, you’ll be eligible for a not-for-profit discount.

Reveal hidden insights with text analysis

When you survey your patients be sure to add in a free text comment box so your respondents can leave their thoughts and opinions. With text analysis you can quickly see recurrent themes from open ended responses and use these to inspire some brilliant changes and improvements to the healthcare you provide.

Word cloud featuring words related to surveys.

Solutions to meet any survey need


Get started with all the tools you need to quickly create great looking surveys and start collecting feedback.


Access our most advanced tools, features and integrations to power your feedback activities and drive change.

Sample feedback templates

Use or customise one of our ready-made survey templates:

All you need to do next is add your patient contact details, send the survey, and watch as the responses come in. We also provide powerful analysis and graph creation tools, so you can get the most out of results. If you need some help at any point book a personalised online demo.

Multi-award winning survey software

Crozdesk Software Awards 2022 - Leader - Survey & polling.
Crozdesk - Happiest Users - High user satisfaction - 2022.
G2 - Momentum Leader - Winter, 2022.
G2 - High Performer - Winter, 2022.
Capterra - Best Value - 2021.
Capterra - Best Ease of Use - 2021.
Software Advice - Most Recommended - 2021.
Software Advice - Best Customer Support - 2021.

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