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Customer Support

We love our team and you will too. Whatever your question - big or small - always feel free to ask. Our Support Team operate during UK trading hours, so we're working when you are. We'll often surprise you with out-of-hours replies too.

  • However You Like To Chat

    Contact us via email, live online chat, our free 0800 number, support tickets from your account and social media. If you send a smoke signal, we may just reply to that too!

  • Our Dedicated & Friendly Team

    Whichever SmartSurvey account you use you'll always have access to our brilliant Support Team, whatever your question. With our Business Account you’ll also receive support from a dedicated Account Manager.

  • Live Online Demos

    We often host online demonstrations so we can show you SmartSurvey “in person”. If there's a particular feature or project you need help with don’t be shy, we’ll happily talk you through it.

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Support

Customer Support FREE PRO
£25/m
BIZ
£50/m
ENT
Contact Us
Email Support

Contact our support team by email

Support Tickets

Create and track Support Tickets from the Dashboard

Live Chat

Contact us through a live online chat

Phone Support

Contact us by on our free 0800 number

Dedicated Account Manager

Receive support from a dedicated account manager

Help Centre FREE PRO
£25/m
BIZ
£50/m
ENT
Contact Us
Help Articles

Browse the directory of informative and instruction articles

Quick Search

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Get started and create your first survey

If you would like a demo from one of our friendly team members then please request a demo, or you can call us on 0800 0937 822.

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