Data stored in the UK
For companies operating in Europe, compliance with the GDPR is of paramount Importance. All of your survey respondents’ data will remain in the UK, where we store it. Any other client files you share with us remain in the EEA unless you choose another method of communication, e.g. email. Qualtrics data is stored in the US, and while it offers adequate protection, knowing your data is safely in the UK can offer extra peace of mind.
Value for money
We promise to match any formal quote for a like-for-like service. Contact our accounts team for details.
SmartSurvey enables you to fully customise your online surveys, which includes the branding of your survey links. You are provided with an option to use your own domain name as part of your survey link, so a sub domain of your choice can replace the default survey link.
Convenience for respondents
With our “Save and continue” feature, you can allow your respondents to take a break from the survey at any time and return to it later by means of a unique link sent to them via email. When they click the link, from any device, it takes them back to where they left the survey.
Respondents using SmartSurvey can upload files from their own devices to your survey as part of their response. You can then view these files within SmartSurvey when viewing responses. This makes SmartSurvey a powerful tool for applications, CVs or even situations where you need respondents to send photos.
If you need help, then call us any time 9AM-5.30PM in the UK to talk to our friendly, expert support team. We’re committed to solving your issues as quickly as possible to get you collecting the data you need without having to wait for a response to a support ticket or email. So, during British trading hours, there’ll always be someone available to take your call.
Full branding control
Maintaining the image of your brand is important, which is why we offer a huge range of style templates for your online surveys. For people and organisations with access to more advanced coding skills, we allow the use of custom HTML and CSS to make totally bespoke “look and feel” for surveys. If you don’t have these skills within your organisation, then get in touch with our account team who can help with the use of our own internal team of designers and coders.
Built for teams
Business users of SmartSurvey can set up multiple users within their account, each with their own permissions and surveys. If your organisation is dealing with sensitive data, this can be important for ensuring that data is only visible to the people who need to see it.
The File cabinet within your SmartSurvey account makes it simple to store survey-related documents. Just upload your files to the cabinet, and then whenever you need them for your survey, you simply open up the file cabinet and select the relevant file. There’s no need for you to find somewhere else for you to host files.
Want to know more?
If you are still not sure that we are the best alternative to Qualtrics, why not get in touch to find out more?
If you want to know more about our plans, please give our team a call on +44(0)1684 342400 or fill out our get in touch form.Get in touch
Safe & Secure
Security is our most important featureand we take it seriously
Enable SSL encryption on any survey. Apply password protection and IP restriction on user accounts and survey responses.
ISO 27001 Certified
The highest possible standard for data security. An internationally recognised system for keeping information assets secure.
UK/EU Based Servers
All data is stored and backed up on UK/EU-based servers. You can rest assured your data never leaves the EU.
Data Protection Act
Fully compliant with EU Privacy Laws and registered under the Data Protection Act.
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Find out how we can help
UK-based with safe and secure data storage
100% personal, one-to-one online service
Trusted by leading brands worldwide
GDPR compliant with data collection