Know-how

Get up to speed with the latest insights and news from SmartSurvey.

Philip Cleave

30 Mar 2022

Surveys In Marketing

For your business to be successful, there’s no substitute for getting to know your audience and their wants and desires. ... Read more

Know-how, Market Research, Use Cases

Philip Cleave

15 Mar 2022

What Is Net Promoter Score?

Keeping customers satisfied and loyal is a key aim for businesses everywhere. The belief being the more satisfied and loyal ... Read more

Customer Experience, Know-how

Philip Cleave

18 Feb 2022

Diversity and Inclusion Survey Questions for Employees

From rewards and recognition to professional development opportunities and leadership from senior managers. There are many things that can help ... Read more

Employees, Know-how, Questions

Philip Cleave

1 Feb 2022

Leading Questions in Surveys

Bias can occur quite frequently in our everyday lives. And we are often the instigators, using bias to turn a ... Read more

Know-how, Questions

Philip Cleave

27 Jan 2022

Working From Home Survey Questions

When the Covid pandemic first emerged in early 2020, the world changed dramatically. None more so than the world of ... Read more

Know-how, Questions

Philip Cleave

19 Jan 2022

The Best Time to Send a Survey

Having done everything to perfect your survey, you’ll want to achieve the best possible response rate after sending it. From ... Read more

Distribution, Know-how

Philip Cleave

14 Jan 2022

What is Customer Onboarding?

When it comes to relationships, we all know the importance of creating a great first impression. Just consider all the ... Read more

Customer Experience, Know-how, Use Cases

Philip Cleave

24 Dec 2021

Pilot Testing Questionnaires

It doesn’t matter whether you’ve previously built lots of questionnaires, or you’re working on your very first one. You’ll want ... Read more

Know-how, Questions

Philip Cleave

17 Dec 2021

What is Informed Consent?

Whether as a result of our participation in a research study, or as a health or social care patient. No ... Read more

Know-how, Use Cases

Philip Cleave

13 Dec 2021

Creative Ways to Collect Feedback

When it comes to feedback, we all consciously and subconsciously collect it from others daily. It’s why we adapt our ... Read more

Distribution, Know-how

Philip Cleave

30 Nov 2021

Poll vs Survey: Difference and Uses

From the difference between surveys and questionnaires, to the variations that exist between surveys and online forms. When it comes ... Read more

Know-how, Use Cases

Philip Cleave

23 Nov 2021

Employee Onboarding: How to Get it Right

When it comes to your company assets, staff are among your most valuable, as having the right employees, knowledge and ... Read more

Know-how, Use Cases

Philip Cleave

4 Nov 2021

Omnichannel vs Multichannel: Why It Matters for CX Surveys

While many of us will be familiar with the term customer experience (CX) and its importance to driving brand loyalty ... Read more

Customer Experience, Know-how

Philip Cleave

12 Oct 2021

One Question Surveys

Whatever survey you create, you’ll want to achieve as high a survey response rate as you can, as this will ... Read more

Know-how, Questions

Philip Cleave

20 Sep 2021

Survey Email Subject Lines

When it comes to survey distribution methods, email is still up there as one of the most popular ways to ... Read more

Distribution, Know-how

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