Know-how
Get up to speed with the latest insights and news from SmartSurvey.
30 Mar 2022
Surveys In Marketing
For your business to be successful, there’s no substitute for getting to know your audience and their wants and desires. ... Read more
15 Mar 2022
What Is Net Promoter Score?
Keeping customers satisfied and loyal is a key aim for businesses everywhere. The belief being the more satisfied and loyal ... Read more
18 Feb 2022
Diversity and Inclusion Survey Questions for Employees
From rewards and recognition to professional development opportunities and leadership from senior managers. There are many things that can help ... Read more
1 Feb 2022
Leading Questions in Surveys
Bias can occur quite frequently in our everyday lives. And we are often the instigators, using bias to turn a ... Read more
27 Jan 2022
Working From Home Survey Questions
When the Covid pandemic first emerged in early 2020, the world changed dramatically. None more so than the world of ... Read more
19 Jan 2022
The Best Time to Send a Survey
Having done everything to perfect your survey, you’ll want to achieve the best possible response rate after sending it. From ... Read more
14 Jan 2022
What is Customer Onboarding?
When it comes to relationships, we all know the importance of creating a great first impression. Just consider all the ... Read more
24 Dec 2021
Pilot Testing Questionnaires
It doesn’t matter whether you’ve previously built lots of questionnaires, or you’re working on your very first one. You’ll want ... Read more
17 Dec 2021
What is Informed Consent?
Whether as a result of our participation in a research study, or as a health or social care patient. No ... Read more
13 Dec 2021
Creative Ways to Collect Feedback
When it comes to feedback, we all consciously and subconsciously collect it from others daily. It’s why we adapt our ... Read more
30 Nov 2021
Poll vs Survey: Difference and Uses
From the difference between surveys and questionnaires, to the variations that exist between surveys and online forms. When it comes ... Read more
23 Nov 2021
Employee Onboarding: How to Get it Right
When it comes to your company assets, staff are among your most valuable, as having the right employees, knowledge and ... Read more
4 Nov 2021
Omnichannel vs Multichannel: Why It Matters for CX Surveys
While many of us will be familiar with the term customer experience (CX) and its importance to driving brand loyalty ... Read more
12 Oct 2021
One Question Surveys
Whatever survey you create, you’ll want to achieve as high a survey response rate as you can, as this will ... Read more
20 Sep 2021
Survey Email Subject Lines
When it comes to survey distribution methods, email is still up there as one of the most popular ways to ... Read more
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