Know-how

Get up to speed with the latest insights and news from SmartSurvey.

Philip Cleave

4 May 2021

Pulse Survey Questions that Deliver

Having provided a solid introduction to what is a pulse survey and how it can be used to support employee ... Read more

Human Resources, Questions

Philip Cleave

19 Apr 2021

Onboarding Questions for New Hires

When you consider that as many as one in every five new hires are unlikely to recommend their employer, it ... Read more

Human Resources, Know-how, Questions

Philip Cleave

22 Mar 2021

The Importance of Sample Size

Whatever market research you’re conducting or survey you’re running in support of it to better understand your consumers, customers or ... Read more

Distribution, Market Research

Philip Cleave

7 Jan 2021

SmartSurvey Delivers On Accessibility

Accessible surveys offer benefits for all users, so we’re delighted to announce that we’ve launched the first release of our ... Read more

Company News, Design, Features

Philip Cleave

23 Dec 2020

How To Manage Employees Working From Home

While millions or nearly one in four of us according to recent statistics have been working remotely from home for ... Read more

Human Resources, Know-how

Philip Cleave

11 Dec 2020

Appraisal Questions For Effective Performance Reviews

Given that employees are one of the most valuable assets that an organisation has, with those experiencing the greatest success ... Read more

Human Resources, Know-how, Questions

Philip Cleave

27 Oct 2020

Effective Exit Interview Questions

From unhappiness with their job role, working conditions, relationships with other colleagues or the lack of career progression opportunities, to ... Read more

Human Resources, Know-how, Questions

Philip Cleave

14 Aug 2020

3 Ways To Better Engage Employees When Sending Surveys

Whether you’re looking to collect feedback on training and staff satisfaction, or lighter subjects such as your employees’ office snack ... Read more

Distribution, Human Resources, Know-how

Philip Cleave

6 Jul 2020

Top Tips for Using Screening Questions in your Survey

Screening questions (or screeners) should be placed at the beginning of your online survey to determine which respondents are a ... Read more

Know-how, Questions

Philip Cleave

30 Jun 2020

5 Customer Questions That Can Deliver Real Value For Your Business

Over the last few years the importance of customer experience and satisfaction has grown significantly. Many organisations even consider it ... Read more

Customer Experience, Know-how, Questions

Philip Cleave

31 Jan 2020

How to Improve Company Culture Through Surveys

In today’s competitive world the value of a strong company culture cannot be overstated with the benefits of a happier, ... Read more

Human Resources, Know-how, Use Cases

Philip Cleave

31 Jan 2020

Improving Customer Experience With Surveys And Customer Feedback Loops

Considering that 79% of customers are more likely to make another purchase from a company that provides them with a ... Read more

Customer Experience, Know-how, Use Cases

Philip Cleave

10 Jan 2020

You Collected Employee Engagement Data… Now What?

Capturing employee engagement data is essential to knowing how satisfied and motivated your team is at work. Motivated employees are ... Read more

Human Resources, Know-how

Philip Cleave

2 Dec 2019

Using Employee Engagement Surveys to Help Reduce Employee Churn

Given that nearly four out of five (78%) of business leaders rank employee retention as crucial and the costs of ... Read more

Human Resources, Know-how, Use Cases

Philip Cleave

7 Nov 2019

How Surveys Help Employee Recruitment and Retention

While most of you are likely to be familiar with the benefits of using surveys to gather customer feedback, how ... Read more

Human Resources, Know-how, Use Cases

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