Get up to speed with the latest insights and news from SmartSurvey.
28 Jul 2021
Measuring Customer Loyalty
Wouldn’t it be great if after making their first purchase, more of these same customers kept returning to your business? ... Read more
20 Jul 2021
Developing a More Human Approach to Customer Support
With today’s ever more competitive marketplace, it’s no longer enough for businesses to rely solely on product quality and the ... Read more
11 Nov 2020
What Is Customer Experience?
Modern customers no longer base their loyalty solely on price or product, but rather the experience they receive from a ... Read more
30 Jun 2020
5 Customer Questions That Can Deliver Real Value For Your Business
Over the last few years the importance of customer experience and satisfaction has grown significantly. Many organisations even consider it ... Read more
31 Jan 2020
Improving Customer Experience With Surveys And Customer Feedback Loops
Considering that 79% of customers are more likely to make another purchase from a company that provides them with a ... Read more
14 Nov 2019
6 Ways to measure customer satisfaction
Savvy business leaders enhance customer satisfaction by tracking several mission-critical key performance indicators (KPIs). Businesses lose valuable loyal customers every ... Read more
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